Customer Service & Scheduling Specialist - Energy Solutions

AVID Energy Solutions; Sutton (MA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule

Health, Dental and Vision insurance

401k

Paid time off and company holidays

Training and growth opportunities

Job summary

AVID Energy Solutions in Sutton, MA is hiring a Customer Service Representative to support customers with energy efficiency and savings. This full-time role focuses on customer service, scheduling, and coordination with insulation and HVAC crews to ensure smooth projects and timely responses.

The ideal candidate has 1–3 years’ experience in customer service, strong communication skills, and proficiency with CRM systems.

Qualifications

• 1–3 years of customer service or support experience.
• Experience handling high call volumes and multiple channels.
• Strong communication and problem-solving skills.

Responsibilities

• Answer all incoming calls, emails, and messages from customers.
• Coordinate scheduling with insulation and HVAC crews.
• Maintain real-time communication with management and customers.
• Resolve issues in a timely, cost-effective manner and solicit feedback.

Skills

Customer service

Phone communication

CRM usage (Salesforce)

Google Workspace / MS Office

Problem solving

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

AVID Energy Solutions in Sutton, MA is hiring a Customer Service Representative to support customers with energy efficiency and savings. This full-time role focuses on customer service, scheduling, and coordination with insulation and HVAC crews to ensure smooth projects and timely responses.

The ideal candidate has 1–3 years’ experience in customer service, strong communication skills, and proficiency with CRM systems.