Energy Solutions CSR: Training, Growth & Impact

UES Careers; Cleveland, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement

Sales training curriculum

Benefits available

Job summary

Universal Energy Solutions in Cleveland, OH seeks a Customer Service Representative to be the main contact for customers in the area, addressing inquiries, resolving issues, and sharing product information. You will maintain records and collaborate with teams to ensure prompt resolutions while adhering to company policies.

The role emphasizes communication skills, problem solving, and the ability to work in a fast-paced environment with flexibility for evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service is advantageous.
• Knowledge of the energy sector is a plus.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Fast-paced work

Evenings & weekends

High school diploma

Energy sector knowledge

Education

High school diploma or equivalent

Job description

Universal Energy Solutions in Cleveland, OH seeks a Customer Service Representative to be the main contact for customers in the area, addressing inquiries, resolving issues, and sharing product information. You will maintain records and collaborate with teams to ensure prompt resolutions while adhering to company policies.

The role emphasizes communication skills, problem solving, and the ability to work in a fast-paced environment with flexibility for evenings and weekends.