Customer Service Representative - Cleveland, OH

UES Careers; Cleveland, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement

Sales training curriculum

Benefits available

Job summary

Universal Energy Solutions in Cleveland, OH seeks a Customer Service Representative to be the main contact for customers in the area, addressing inquiries, resolving issues, and sharing product information. You will maintain records and collaborate with teams to ensure prompt resolutions while adhering to company policies.

The role emphasizes communication skills, problem solving, and the ability to work in a fast-paced environment with flexibility for evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service is advantageous.
• Knowledge of the energy sector is a plus.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Multitasking

Fast-paced work

Evenings & weekends

High school diploma

Energy sector knowledge

Education

High school diploma or equivalent

Job description

Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Customer Service Representative to become a part of our team in Cleveland, OH. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Cleveland area, ensuring their needs are met with outstanding service.

At Universal Energy Solutions, we put customer satisfaction at the forefront, aiming to provide the best service in the industry. In your capacity as a Customer Service Representative, you will address customer inquiries, resolve issues, and share essential product and service information. Your contributions will be vital in fostering strong relationships with our customers in Cincinnati and advancing our mission of offering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

• Experience in customer service is advantageous, although it is not a prerequisite
• We place a high value on exceptional communication and interpersonal skills
• Candidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situations
• The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial
• Knowledge of the energy sector would be a valuable asset
• Applicants should be adept at multitasking and excel in a fast-paced environment
• A willingness to work flexible hours, including evenings and weekends, is greatly appreciated
• A high school diploma or equivalent is mandatory
• Residency in or near the Cincinnati, OH area is essential

• Paid training

• Rapid advancement opportunities
• Professional sales training curriculum
• Benefits available