Energy Services Assistant: Client Support & Records

Project NOW, Inc.; Rock Island (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Project NOW, Inc. in Rock Island, IL is seeking a Program Assistant to support energy assistance programs by processing applications, maintaining records, assisting customers, and delivering administrative support.

This role requires strong customer service, data entry, and familiarity with office software, with a focus on accuracy, confidentiality, and compliance with program guidelines.

Qualifications

• High school diploma or GED required.
• One year of experience in customer service or administrative support preferred.
• Experience with nonprofit organizations or energy assistance is a plus.
• Bilingual skills are strongly preferred.
• Valid driver's license and reliable transportation may be required for outreach.

Responsibilities

• Review, verify, and process client applications to determine eligibility.
• Maintain electronic and paper client files per policies.
• Provide information about agency programs and refer to resources.
• Assist with program operations and serve as backup receptionist.
• Travel as required.
• Prepare reports and meeting minutes.
• Attend meetings and outreach events.
• Follow up with customers about status and missing documentation.
• Perform data entry and general clerical duties.
• Maintain confidentiality and comply with funding requirements.

Skills

Customer service

Data entry

Records management

Communication

Microsoft Excel

Microsoft Word

Outlook

Attention to detail

Confidentiality

Teamwork

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Project NOW, Inc. in Rock Island, IL is seeking a Program Assistant to support energy assistance programs by processing applications, maintaining records, assisting customers, and delivering administrative support.

This role requires strong customer service, data entry, and familiarity with office software, with a focus on accuracy, confidentiality, and compliance with program guidelines.