Energy Access Case Navigator

The Salvation Army North & Central Illinois Division; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army North & Central Illinois Division seeks an Energy Assistance Services (EAS) Case Specialist to assist low-income clients with basic needs in a grant-funded role focused on transactional services and coordinated support.

You will greet clients, manage 20-25 transactions weekly, promote POH services, and maintain confidential records using our information management system. Strong ethics and social-work background are essential.

Qualifications

• Degree in social work, sociology, psychology, or related field from an accredited college or university
• LLBSW or LBSW preferred

Responsibilities

• Greet clients and establish rapport with respect
• Average 4-5 cases with transactions per day (20-25 per week)
• Promote Pathway of Hope (POH) services and facilitate case management
• Use assessment tools to help with case planning
• Coordinate services to meet client needs using the case plan
• Maintain awareness and relationships with community agencies
• Participate in committees, meetings and conferences
• Become fluent in the Information Management System to maintain client files and reports
• Enter and save transactions for reserving funds and monitor balances
• Perform other duties as assigned

Education

Degree in social work, sociology, psychology, or related field

LLBSW or LBSW preferred

Job description

The Salvation Army North & Central Illinois Division seeks an Energy Assistance Services (EAS) Case Specialist to assist low-income clients with basic needs in a grant-funded role focused on transactional services and coordinated support.

You will greet clients, manage 20-25 transactions weekly, promote POH services, and maintain confidential records using our information management system. Strong ethics and social-work background are essential.