Energy Services Analyst: Billing, Data & Customer Support

MRA Recruiting Services; South Beloit (IL); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical, prescription and dental benef

401K with 4% employer contribution

Employer funded pension plan

Job summary

Rock Energy Cooperative in South Beloit, IL is seeking an Assistant Energy Services Manager who blends analytical rigor with strong communication to support our Energy Services Department and serve our members.

You will ensure accurate bill creation, lead accounts receivable and collections, create and analyze reports, and assist members with energy conservation, rate options, and new technologies such as smart meters.

Qualifications

• Bachelor’s degree in Business, Finance, Mathematics or related field.
• Expert level knowledge in Excel and strong skills in Office 365.
• Experience in accounts receivable and collections.
• Exceptional customer service and de-escalation skills.
• Utility experience desired.
• Database experience preferred.
• Must have and maintain a valid driver’s license.
• Must have reliable transportation to and from work.
• Reside within one hour driving distance of work location.
• Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
• Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed.
• Regular daily in-person attendance is required.

Responsibilities

• Ensure accurate and timely bill creation, verifying that all rate calculations are correct and utility regulations are followed
• Create, delegate, analyze and process a variety of reports
• Review, analyze and remedy meter data across all applications
• Lead accounts receivable and collection efforts
• Assist members with energy conservation, rate schedule options and usage analysis
• Advise, educate, and assist members with newer technologies such as smart meters, distributed generation and electric vehicles
• Oversight of the consumer information system
• Other tasks and duties as assigned by Energy Services Manager

Skills

Excel

Office 365

Accounts Receivable

Collections

Customer Service

Communication

Education

Bachelor’s degree in Business, Finance, Mathematics or related field

Job description

Rock Energy Cooperative in South Beloit, IL is seeking an Assistant Energy Services Manager who blends analytical rigor with strong communication to support our Energy Services Department and serve our members.

You will ensure accurate bill creation, lead accounts receivable and collections, create and analyze reports, and assist members with energy conservation, rate options, and new technologies such as smart meters.