Member Service Representative

MRA - The Management Association; Janesville (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Prescription benefits

Dental benefits

401K with employer contribution

Employer funded pension

Job summary

Rock Energy Cooperative in Janesville, WI seeks a friendly Member Service Representative to handle incoming calls, assist with billing, and support members across departments. This in-person role runs 7:30am–4:00pm, Monday through Friday, with a focus on accurate payments and great member experiences.

The ideal candidate will have 2+ years in customer service, a valid driver's license, and comfort with Microsoft Office apps. Training provided; local commute required.

Qualifications

• 2+ years of customer service experience.
• Proficient with Microsoft Windows and Office apps.
• Bilingual Spanish preferred.
• Valid driver's license required with reliable transportation.
• Strong math and money handling skills.

Responsibilities

• Answer calls and provide member support.
• Assist with member billing and transfers of service.
• Direct calls to other departments as needed.
• Apply payments accurately and balance drawers daily.
• Maintain in-person attendance and professional conduct.
• Collaborate with other departments to improve member experience.

Skills

Customer service

Multitasking

Communication

Spanish (preferred)

Driver's license

Time management

Detail oriented

Education

High School Diploma or Equivalent

Tools

Microsoft 365

Job description

Member Service Representative
Rock Energy Cooperative
Janesville, WI

Rock Energy Cooperative is looking for a Member Service Representative to work in Janesville, WI. The hours of operation are 7:30am-4:00pm, Monday through Friday. Pay range $20.00 - $25.00 per hour based on skills and experience. REC provides comprehensive medical, prescription and dental benefits at a 85%/15% employee split, a 401K with an employer contribution of 4% and an employer funded pension plan.

Essential Functions

• Proficiently answer incoming calls, provide member support, and direct calls to other departments as needed
• Assist with member billing needs including transfers of service and general account questions
• Collaborate and clearly communicate with other departments
• Provides a positive member experience with fair, friendly and courteous service
• Apply payments accurately to accounts, have strong money handling skills and accurately balance drawers daily
• Regular daily in-person attendance is required
• Strong work ethic
• Punctuality
• Possess strong time management and problem-solving skills
• Attention to detail is a must
• Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
• Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed

Qualifications

• Consistently dependable
• Conscientious
• Friendly positive attitude
• Currently have and must continue to maintain a valid driver's license
• Have reliable transportation to and from work and other sites as referenced above.

Knowledge Skills and Abilities

• Proficient in Microsoft Windows (Teams, Outlook, Word, Excel, SharePoint)
• Ability to quickly learn new software programs
• Bi-lingual in Spanish preferred
• Basic math skills
• Ability to navigate multiple software interfaces simultaneously
• Ability to multi-task
• Knowledge and ability to use office equipment
• Ability to professionally communicate verbally, non-verbally and in writing

Experience

• 2+ years' experience in customer service
• Experience using Microsoft Windows
• 6 months' experience working in an office environment preferred

Education

• High School Diploma or Equivalent required

Schedule

• This is an in-person position
• Monday - Friday - Excluding some holidays
• 7:30 am - 4:00 pm

Pre-employment drug-testing and physical required