Energy Programs Customer Support Specialist

Resource-Innovations; San Diego (CA); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Discretionary annual bonus

Three weeks paid vacation

401(k) with employer match

Medical, dental and vision

Parental leave

Employee assistance program

Commuter benefits

Job summary

Resource Innovations in San Diego, CA is seeking a Customer Services Representative to provide excellent support to program participants. You will handle inbound and outbound calls and emails, verify eligibility, and document interactions while maintaining accurate program records.

The role requires a high school diploma, 1 year of customer service and administrative experience, and strong attention to detail. Bilingual (Spanish) is preferred, with compensation based on experience and location.

Qualifications

• 1 year of experience in a customer service environment.
• Strong communication and interpersonal skills.
• Ability to learn program guidelines and apply them.

Responsibilities

• Provide professional customer service via inbound/outbound calls and email.
• Document customer interactions and maintain records.
• Research program information to assist customers and verify eligibility.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

CRM systems

Job description

Resource Innovations in San Diego, CA is seeking a Customer Services Representative to provide excellent support to program participants. You will handle inbound and outbound calls and emails, verify eligibility, and document interactions while maintaining accurate program records.

The role requires a high school diploma, 1 year of customer service and administrative experience, and strong attention to detail. Bilingual (Spanish) is preferred, with compensation based on experience and location.