Energy Programs Coordinator: Customer Success & Impact

Seven Days Jobs; South Burlington (VT); Hybrid; USD 50,000 - 60,000; Full time

Job summary

VGS is seeking an Energy Services Program Coordinator in South Burlington, VT to facilitate and record information for energy efficiency programs.

You will be the primary contact for customers, coordinate with contractors and partners, and ensure accurate program administration and reporting. This hybrid role requires a degree and 3+ years in customer service or program coordination, with strong CRM and data skills.

Qualifications

• Associate or bachelor’s degree in business, communications, energy, marketing, or a related field; equivalent relevant experience may be considered.
• Three or more years of experience in customer service, program coordination, operations support, sales support, or a related field, preferably in energy, utility, building-services, or financial-services sectors.

Responsibilities

• Serve as the central intake point for program inquiries via phone, email, online forms, and referrals; determine eligibility and connect customers to resources.
• Follow up on opportunities, escalate complex situations to the appropriate team member.
• Communicate clearly with customers and internal teams across multiple channels; build trust and deliver service.
• Maintain proactive communication throughout project lifecycles and solicit feedback.
• Monitor progress, support handoffs between teams, and help resolve issues affecting timelines and experience.
• Maintain accurate customer and project information; prepare documentation for approvals, payments, reporting, and rebates.
• Support CRM, program-tracking, and IT with data entry and process documentation.
• Coordinate with utilities, lenders, contractors, and program partners to process incentives and financing.
• Contribute to continuous improvement through documentation, training, and process refinement.

Skills

Customer focus

Organized

Critical thinking

Reliability

CRM & Office

Reporting & analytics

Energy efficiency knowledge

Adaptability & collaboration

Education

Associate or Bachelor’s degree in business / communications / energy / marketing or related field

Tools

CRM systems

Job description

VGS is seeking an Energy Services Program Coordinator in South Burlington, VT to facilitate and record information for energy efficiency programs.

You will be the primary contact for customers, coordinate with contractors and partners, and ensure accurate program administration and reporting. This hybrid role requires a degree and 3+ years in customer service or program coordination, with strong CRM and data skills.