Energy Services Program Coordinator

Fcrccvt; Burlington, Northern (VT, KY); Hybrid; USD 33,000 - 39,000; Full time

Job summary

Vermont Gas Systems is seeking an Energy Services Program Coordinator in South Burlington, VT, offering hybrid work. The role focuses on coordinating customer information, managing project data, and supporting weatherization and equipment replacement programs.

You will be the primary contact for customers, collaborate with contractors and utilities, and help ensure accurate reporting and high customer satisfaction.

Qualifications

• Associate or bachelor’s degree in business, communications, energy, marketing, or related field.
• Three or more years of experience in customer service, program coordination, operations support, or a related field, preferably in energy, utility, building-services, or financial-services sectors.

Responsibilities

• Serve as the central intake point for program inquiries received through phone, email, online forms, and referrals; follow up on leads; determine eligibility and connect customers with resources.
• Conduct timely follow-up on opportunities; escalate non-standard or complex situations to the appropriate team member for resolution.
• Communicate clearly with customers and internal teams across multiple channels; build trust and deliver exceptional service.
• Maintain proactive communication with customers throughout the project lifecycle and solicit feedback.
• Monitor project progress and support smooth handoffs between teams to avoid delays.
• Maintain accurate customer and project information across systems and prepare documentation for approvals, payments, and reporting.
• Support CRM, program-tracking, and customer data systems through data entry and user support.
• Coordinate with utilities, lenders, contractors, and partners to support timely processing and troubleshooting.

Skills

Customer focus

Organization

Critical thinking

Reliability

CRM proficiency

MS Office

Data accuracy

Energy efficiency knowledge

Team collaboration

Report generation

Education

Associate or bachelor’s degree in business/related field

Tools

CRM platforms

Microsoft Office

Workflow tools

Job description

WHAT ARE THE REQUIRED SKILLS FOR THIS ROLE?

• Customer focused and relationship oriented, with demonstrated active listening, empathy, and the ability to guide customers toward appropriate solutions.
• Highly organized, with the ability to manage multiple tasks, schedules, and shifting priorities in a fast-paced environment.
• Effective critical thinking and problem solving, with the ability to assess information, identify issues, and recommend practical solutions.
• Reliable and professional, with the ability to meet established deadlines and service expectations.
• Proficiency with CRM platforms, Microsoft Office, workflow tools, and other business systems, with a strong commitment to data accuracy.
• Ability to analyze information and prepare reports that support program management and decision-making, including program-performance and customer-feedback insights.
• Working knowledge of residential energy efficiency, building systems, and applicable safety considerations, with the ability to explain program information clearly and accurately to customers.
• Thrive in a fast-paced, highly collaborative environment that requires flexibility, organization, and frequent reprioritization to meet customer and business needs.

Education and Experience

• Associate or bachelor’s degree in business, communications, energy, marketing, or a related field; equivalent relevant experience may be considered.
• Three or more years of experience in customer service, program coordination, operations support, sales support, or a related field, preferably in the energy, utility, building-services, or financial-services sectors.

Work location:South Burlington, VT (hybrid eligibility per policy).

Travel:Occasional travel for customer or project site visits, partner meetings, conferences, training sessions, and outreach events.

Description

ABOUT THE POSITION:

The Energy Services Program Coordinator facilitates, coordinates, and records the exchange of information among customers, contractors, partners, and staff for successful customer participation in VGS’ energy efficiency programs. This position serves as a primary point of contact for customers and gathers and maintains customer and project information to support accurate program administration and internal and external reporting. Collaboration with other utilities on joint programs and incentives is essential. This position works to ensure successful program delivery for weatherization and equipment replacement programs. Successful Energy Services Program Coordinators are adaptable in a fast-paced environment, self-motivated and genuinely passionate about energy efficiency, striving to understand and meet the needs of both VGS’ customers and internal efficiency staff. They are excellent with people, effective project coordinators and creative collaborators, helping connect customers with solutions that address their energy needs. They are ambassadors of the VGS brand and exemplify the company’s values of “customers, climate and culture” in all they do. They thrive in the details and are also able to connect the needs of internal and external stakeholders to deliver the mission of VGS. They are natural problem-solvers who help keep VGS’ efficiency programs and customer projects moving forward. They ensure excellent service standards, solicit customer feedback and work to maintain high customer satisfaction.

WHAT ARE THE DUTIES AND RESPONSIBILITIES FOR THIS POSITION?

• Serve as the central intake point for program inquiries received through phone, email, online forms, and internal or partner referrals. Follows up on cold and warm leads, including cold calls. Respond to customers, gather relevant information, determine program eligibility, and connect customers with appropriate internal and external resources.
• Conduct timely follow-up on new and existing customer opportunities, including proactive outreach when appropriate. Recognize non-standard or complex situations and *escalate* them to the appropriate team member for resolution.
• Communicate clearly and professionally with customers and internal teams across multiple channels, building trust and delivering exceptional service.
• Maintain proactive communication with customers throughout the project lifecycle, clarify next steps, and solicit feedback.
• Monitor project progress, support smooth handoffs between teams, and help resolve issues that may affect the customer experience or project timelines.
• Maintain accurate customer and project information across applicable systems and prepare complete documentation for approvals, payments, reporting, and program records, including agreements and rebate documentation.
• Support effective use of CRM, program-tracking, and customer information systems through accurate data entry, process documentation, user support, and coordination with IT.
• Coordinate with utilities, lenders, contractors, and other program partners to support accurate and timely project, incentive, and financing processing and to troubleshoot issues as needed.
• Contribute to continuous improvement efforts by supporting documentation, training, and process refinement in collaboration with internal teams and system partners.

Salary & Benefits

Salary Range: $24.04 To $28.85 Hourly

Please visit vgsvt.com/careers for a list of benefits offered to VGS employees.

Company

Vermont Gas Systems helps Vermonters access the energy solutions they need today while preparing for the energy landscape of tomorrow. Through our Vermont Gas Services and Clover Energy brands, we provide natural gas, renewable natural gas, energy efficiency programs, weatherization services, heat pumps, geothermal solutions, and other home and business energy services. Proudly serving more than 56,000 customers across northwest Vermont, we are committed to safety, reliability, innovation, and exceptional customer service. Our team helps homeowners and businesses improve comfort, manage energy use, lower emissions, and make informed energy choices that support their goals now and into the future.