Energy Programs Advisor – DR & DG (Hybrid)

Southern California Edison; California (MO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Southern California Edison is seeking a Customer Energy Program Advisor to manage Demand Response and Distributed Generation contracts with third-party aggregators, ensuring compliance, readiness, and accurate settlements.

You will coordinate across internal teams and external partners, oversee reporting and budgets, support event readiness, and assist with the long-term transition of existing resources. This role includes incident management participation and a hybrid work model in California.

Qualifications

• 7+ years of experience in a customer service, corporate, administrative, or analytical role supporting business operations.
• 2+ years experience providing customer program, service or project support.

Responsibilities

• Leads the implementation of customer programs and services, focusing on delivering maximum customer benefits, regulatory compliance and operational efficiency.
• Communicates emerging program trends and developments to leadership and senior individual contributors.
• Interprets program reports and dashboards and reviews customer feedback to address red flags, ensure timely escalation and identify opportunities for improvement.
• Leads program-related activities with internal teams, external vendors, and/or stakeholders to ensure seamless integration of customer programs and services with utility operations and customer engagement.
• Responsible for operational and regulatory compliance requirements including reporting obligations and adherence to standard practices and protocols.
• Evaluates key program efficiency metrics and cost effectiveness reports to develop and implement improvements and communicate to stakeholders.
• Applies knowledge of industry trends and best practices and fosters collaboration for the advancement of programs.
• Serves as a subject matter expert for all program-related topics, including development & delivery of training.
• Leads engagement activities to promote program-related information at outreach events.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Skills

Analytical thinking

Communication skills

Influencing stakeholders

Tools

Excel

Power BI

SAP

Ariba

Job description

Southern California Edison is seeking a Customer Energy Program Advisor to manage Demand Response and Distributed Generation contracts with third-party aggregators, ensuring compliance, readiness, and accurate settlements.

You will coordinate across internal teams and external partners, oversee reporting and budgets, support event readiness, and assist with the long-term transition of existing resources. This role includes incident management participation and a hybrid work model in California.