Energy Field Service Engineer — On‑Site Technical Expert

Wärtsilä; Houston (TX); On-site; USD 62,000 - 96,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid time off (PTO) 17 days/year

Twelve company-paid holidays

Job summary

Wärtsilä is seeking a Field Service Engineer – Energy USA to provide hands-on technical support for customer equipment. You will troubleshoot, diagnose, and service field assets, coordinating with customers and internal teams to ensure timely, quality service.

The role emphasizes safety, documentation, and continuous improvement, with travel required and a strong customer‑focus. Prior Wärtsilä engine experience is preferred for more experienced candidates.

Qualifications

• Field service experience in heavy machinery or marine/energy equipment.
• Ability to troubleshoot and diagnose complex field issues.
• Strong customer service orientation and problem-solving skills.
• Demonstrated teamwork and collaboration with cross-functional teams.

Responsibilities

• Provide technical field service to ensure high-quality delivery and customer satisfaction.
• Perform hands-on troubleshooting and diagnostics on customer equipment.
• Support reliable operation of equipment following established procedures.
• Coordinate on-site activities with customers and internal teams.
• Escalate complex issues and assist senior engineers as needed.
• Contribute to continuous improvement of field service processes.
• Maintain accurate service records and documentation per policy.
• Ensure work complies with safety, quality, and environmental standards.

Skills

Field service experience

Technical troubleshooting

Customer service mindset

Team player

Wärtsilä engine experience (preferred)

Job description

Wärtsilä is seeking a Field Service Engineer – Energy USA to provide hands-on technical support for customer equipment. You will troubleshoot, diagnose, and service field assets, coordinating with customers and internal teams to ensure timely, quality service.

The role emphasizes safety, documentation, and continuous improvement, with travel required and a strong customer‑focus. Prior Wärtsilä engine experience is preferred for more experienced candidates.