Field Service Team Leader, E&A

Wärtsilä Corporation; Houston (TX); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Job summary

Wärtsilä Corporation in the United States seeks a Team Leader for Field Service (Electrical & Automation). You will lead the North Region Field Service team, develop capabilities, and ensure skilled coverage for troubleshooting, commissioning, maintenance and modernization in power installations.

Ideal candidates have 3+ years in leadership, strong knowledge of automation/controls and familiarity with SalesForce and Qlikview.

Qualifications

• Bachelor’s degree in Engineering or similar qualifications.
• Professional certifications or additional training in power generation systems, switchgear, protection systems, controls, or electrical commissioning are considered an advantage.
• Minimum 3 years managerial or leadership experience.
• Experience with electrical troubleshooting, commissioning, maintenance, and root cause analysis in power/industrial settings.
• Familiarity with automation and control systems, PLCs, HMI platforms, plant monitoring systems is a plus.

Responsibilities

• Evaluate Field Service demand during the year and define actions.
• Develop electrical competencies within the Field Service team for troubleshooting, commissioning, maintenance, and modernization.
• Ensure optimal utilization of the team with right people in the right place.
• Foster relationships with learning institutes to attract talent.
• Maintain internal and external relationships to meet targets.
• Collaborate with Sales, Lifecycle Support, Agreements, and Technical Service.
• Contribute to annual budget and service forecasts.
• Set performance and development targets for team.

Skills

Leadership experience

Electrical troubleshooting

Automation & control systems

PLCs & HMI familiarity

Salesforce proficiency

Education

Bachelor’s degree in Engineering or equivalent

Professional certifications in power systems (advantage)

Tools

SalesForce (CRM)

Qlikview

FS Mobility

Job description

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Function: Service Delivery

Job Category: Support Functions

Field Service Team Leader, E&A

Wartsila is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wartsila's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonized and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are now looking for a Team Leader, Field Service (Electrical & Automation) in the US to join our team working for a better future.

Team Leader, Field Service (Electrical & Automation)

The Wärtsilä Energy Business – North Region team has a vacancy for a Team Leader, Field Service (E&A). As a Field Service Team Leader, you will be responsible for leading and developing the Field Service Team in the North Region, Energy Business in accordance with the strategy, action plan and business needs.

Duties and Responsibilities:

• Evaluate the Field Service demand during the year and define appropriate actions to address the need.
• Drive the development of electrical competencies within the Field Service team, ensuring readiness to support troubleshooting, commissioning, maintenance, and modernization activities across power generation installations.
• Ensure that the team is utilized effectively, having the right people in the right place at the right time.
• Foster strategic relationships with institutes of learning to attract and develop talent.
• Manage and maintain internal and external relationships, focused on achieving company targets.
• Facilitate good collaboration with key stakeholders throughout the delivery chain (Sales, Lifecycle Support, Agreements, Technical Service).
• Contribute to the annual budget preparation, and service forecast evaluations.
• Set the individual performance and development targets of your team.

Desired Education

• Bachelor’s degree in Engineering or similar qualifications
• Professional certifications or additional training in power generation systems, switchgear, protection systems, controls, or electrical commissioning are considered an advantage.

Desired Skills and Experience

• A minimum of 3 years managerial or leadership experience
• Understand of the Field Service process within power generation, energy, industrial, or electrical systems environments.
• Experience supporting electrical troubleshooting, commissioning, maintenance, and root cause analysis activities in power plant or industrial settings.
• Familiarity with automation and control systems, PLCs, HMI platforms, and plant monitoring systems is considered an asset.
• Be proficient with process tools such as SalesForce (CRM), Qlikview and FS Mobility

As an ideal candidate, we expect you to have:

• High integrity
• Passionate about people
• Strong focus on quality and safety
• Excellent communication skills (verbal and written) in languages needed to support the team
• Strong organizational skills
• Ability to lead persons of different cultural backgrounds
• Good understand of profit and loss and cost to serve

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Travel Requirements: This position requires a 20 – 30% travel commitment, encompassing both domestic and international, including onshore and offshore locations. The role demands adaptability to varying travel demands, with an expectation of extended periods away from the primary work location. Prospective candidates should be prepared to fulfill these travel obligations as an integral aspect of the position's responsibilities.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Effective January 2025, Wartsila companies in the USA have implemented a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.