Field Service Engineer

Wärtsilä; Houston (TX); On-site; USD 62,000 - 96,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid time off (PTO) 17 days/year

Twelve company-paid holidays

Job summary

Wärtsilä is seeking a Field Service Engineer – Energy USA to provide hands-on technical support for customer equipment. You will troubleshoot, diagnose, and service field assets, coordinating with customers and internal teams to ensure timely, quality service.

The role emphasizes safety, documentation, and continuous improvement, with travel required and a strong customer‑focus. Prior Wärtsilä engine experience is preferred for more experienced candidates.

Qualifications

• Field service experience in heavy machinery or marine/energy equipment.
• Ability to troubleshoot and diagnose complex field issues.
• Strong customer service orientation and problem-solving skills.
• Demonstrated teamwork and collaboration with cross-functional teams.

Responsibilities

• Provide technical field service to ensure high-quality delivery and customer satisfaction.
• Perform hands-on troubleshooting and diagnostics on customer equipment.
• Support reliable operation of equipment following established procedures.
• Coordinate on-site activities with customers and internal teams.
• Escalate complex issues and assist senior engineers as needed.
• Contribute to continuous improvement of field service processes.
• Maintain accurate service records and documentation per policy.
• Ensure work complies with safety, quality, and environmental standards.

Skills

Field service experience

Technical troubleshooting

Customer service mindset

Team player

Wärtsilä engine experience (preferred)

Job description

Wartsila is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wartsila's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonized and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are now looking for a Field Service Engineer – (Energy) in the US to join our team working for a better future.

Job Title: Field Service Engineer (Energy USA)

Wartsila is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wartsila's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonized and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are now looking for a Field Service Engineer – (Energy) in the US to join our team working for a better future.

What will you be doing?

As a Field Service Engineer, you will provide technical engineering support and execute field service activities to ensure high‑quality service delivery and customer satisfaction. You will perform hands‑on technical tasks in the field, including troubleshooting and diagnostics, supporting the reliable operation of customer equipment in accordance with established procedures and guidelines. You will work closely with experienced service colleagues, customers, and internal teams to resolve technical issues, coordinate on‑site activities, and ensure service work is completed safely, efficiently, and to quality standards. In addition, you will contribute to continuous improvement of field service processes by providing feedback based on field experience and equipment performance.

Responsibilities:

• Perform technical field service tasks, including advanced troubleshooting, diagnostics, and issue resolution in accordance with established procedures.
• Support the functionality and reliability of customer equipment by identifying technical issues and contributing to corrective actions together with the service team.
• Provide technical support and guidance to customers during service activities, ensuring a positive service experience.
• Collaborate with customers, external stakeholders, and cross‑functional internal teams to coordinate on‑site activities and ensure timely service delivery.
• Escalate complex technical issues as required and support senior engineers or superintendents during service execution.
• Contribute to the continuous development of field service processes by providing feedback on service execution and equipment performance.
• Maintain accurate service records, reports, and documentation in line with company policies and customer requirements.
• Ensure all work is performed in compliance with applicable safety, quality, and environmental standards.

To be successful in this role, we expect you to have:

• High integrity and accountability.
• A strong customer‑focused mindset and sense of responsibility for assigned tasks.
• Practical technical knowledge of field service operations and willingness to develop technical expertise.
• Experience working with Wärtsilä engines or similar large‑bore engine platforms (preferred but not mandatory for junior level).
• Ability to work effectively with colleagues and customers from diverse cultural and professional backgrounds.
• Good organizational and prioritization skills in field environments.
• A team‑player mindset with the ability to work independently under guidance, including in remote locations.
• Commitment to safety, quality, and continuous learning.

Physical & Mental / Reasoning Demands:

These are the physical and mental requirements of the position as it is typically performed:

• Vision: Close; Distance; Depth.
• Color perception (Red, Green, Amber).
• Hearing / Listening.
• Clear speech.
• Manual dexterity (hand and finger).
• Ability to mount and dismount equipment or vehicles.
• Pushing, pulling, stooping, kneeling, crouching, or crawling.
• Lifting up to 45 pounds, multiple times per shift.
• Carrying up to 25 pounds, multiple times per shift.
• Driving (local and long-distance).
• Ability to stand, bend, squat, and sit for prolonged periods.
• Climbing and maintaining balance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Works alone and with others.
• Face-to-face and verbal contact with others.
• Indoor and outdoor environments.
• Exposure to extreme heat and cold.
• Noise and vibration.
• Mechanical equipment and moving objects.
• Pressurized systems.
• High places.
• Fumes, odors, dust, and hazardous materials.

Travel Requirements:

This position requires approximately 80% travel, including domestic and occasional international assignments to customer power plants. Extended periods away from the primary residence should be expected. Travel flexibility is an essential requirement of this role.

Successful applicants must be authorized to work in the United States without sponsorship.

Candidates for regular U.S. and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as a permanent resident, refugee, or asylee with valid work authorization, or a temporary resident under 8 U.S.C.

• 1160(a) or
• 1255a(1).

Individuals holding or requiring sponsorship for temporary visas such as E, F‑1, H‑1, H‑1B, H‑2, L, B, J, or TN, now or in the future, are not eligible for hire.

For applicants that reside in CA/WA/CO, the hourly wage range is 30/h - 36/h. For applicants that reside in NY, the salary/salary range/hourly wage range is 30/h - 46/h.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities. Eligibility to participate in: the discretionary incentive plan assigned to the level of position upon offer of employment; medical, dental and vision coverage, 401(k) plan and flexible spending accounts, subject to plan terms; Company‑paid benefits such as life insurance, short‑and-long-term disability, subject to applicable waiting periods. Paid time off (PTO) is accrued on a per-pay period basis in accordance with tenure in the Company; a new hire can expect 17 days per year. Twelve (12) Company‑paid holidays.

Last application date: 24/08/2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.