Energy Efficiency Programs Specialist — Impact & Growth

Duke Energy; Wilmington (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Duke Energy is seeking a Products & Services Specialist to support multiple Energy Efficiency direct-offer programs, including Home Energy Report and Online Savings Store. You will coordinate day-to-day operations, track performance metrics, and ensure a smooth customer experience from design to fulfillment.

Responsibilities include validating vendor invoices, maintaining dashboards, supporting monthly closes, and driving standardization across program manuals and tools.

Qualifications

• Bachelor's degree in Engineering, Marketing, Business Administration, Finance or related field.
• In lieu of degree, High School/GED plus 5 years relevant work experience.

Responsibilities

• Review and validate vendor invoices, purchase orders, and requisitions; coordinate issue resolution and maintain required documentation.
• Track and report key program metrics and maintain standard dashboards and files.
• Support monthly close activities, including preparing draft accruals and validating financial data for accuracy.
• Provide day-to-day operational support across multiple EE direct-offer programs; intake requests, prioritize work, and coordinate next steps with internal stakeholders and vendors.
• Maintain program documentation, process maps, inventories, and standard operating procedures; drive consistency across program manuals and tools.
• Identify trends, defects, and process gaps; synthesize findings into actionable recommendations and track resolution through completion.
• Support compliance needs by following established requirements and escalating risks or exceptions as needed.
• Coordinate with stakeholders to support campaign execution, tracking, and performance reporting for new and existing offers.
• Capture and track leads and customer follow-ups generated by campaigns and communications; ensure timely handoffs and closure.
• Monitor acquisition and funnel metrics and flag opportunities to improve customer experience, participation, and conversion.
• Contribute to enhancements to offers, tools, and processes by gathering feedback, testing changes, and supporting rollout communications and training.
• Drive standardization of repeatable processes, inventories, and documentation across EE Direct Offers programs to enable automation.

Education

Bachelor's degree in Engineering, Marketing, Business Administration, Finance, Business or related field

High School/GED with 5 years relevant work experience

Tools

Microsoft Excel

PowerPoint

Word

SharePoint

Job description

Duke Energy is seeking a Products & Services Specialist to support multiple Energy Efficiency direct-offer programs, including Home Energy Report and Online Savings Store. You will coordinate day-to-day operations, track performance metrics, and ensure a smooth customer experience from design to fulfillment.

Responsibilities include validating vendor invoices, maintaining dashboards, supporting monthly closes, and driving standardization across program manuals and tools.