Energy Efficiency Programs Specialist — Drive Savings

Duke Energy

Charlotte (NC)

Hybrid

USD 65,000 - 95,000

Full time

8 days ago

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Job summary

Duke Energy in Charlotte, NC, is seeking a Specialist to support multiple Energy Efficiency programs and offers within the Direct Offers team. You will coordinate day-to-day operations, track KPIs, and help ensure a seamless customer experience from offer design through fulfillment.

You will validate vendor invoices, maintain dashboards, and support monthly close activities. The role requires strong Excel skills, cross-functional collaboration, and a mindset for process improvement in a hybrid

Qualifications

Bachelors degree in Engineering, Marketing, Business Administration, Finance, Business or other related degree.
In lieu of required degree, High School/GED and minimum Five (5) years relevant work experience.
Sr. level requires minimum two (2) years relevant work experience; in lieu of required degree, High School/GED and minimum seven (7) years relevant work experience.

Responsibilities

Review and validate vendor invoices, purchase orders, and requisitions; coordinate issue resolution and maintain required documentation.
Track and report key program metrics and maintain standard dashboards and files.
Support monthly close activities, including preparing draft accruals and validating financial data for accuracy.
Provide day-to-day operational support across multiple EE direct-offer programs; intake requests, prioritize work, and coordinate next steps with internal stakeholders and vendors.
Maintain program documentation, process maps, inventories, and standard operating procedures; drive consistency across program manuals and tools.
Identify trends, defects, and process gaps; synthesize findings into actionable recommendations and track resolution through completion.
Support compliance needs by following established requirements and escalating risks or exceptions as needed.
Coordinate with stakeholders to support campaign execution, tracking, and performance reporting for new and existing offers.
Capture and track leads and customer follow-ups generated by campaigns and communications; ensure timely handoffs and closure.
Monitor acquisition and funnel metrics and flag opportunities to improve customer experience, participation, and conversion.
Contribute to enhancements to offers, tools, and processes by gathering feedback, testing changes, and supporting rollout communications and training.
Drive and implement standardization of repeatable processes, inventories, and documentation across applicable EE Direct Offers programs to further enable comprehensive automation.