Energy Efficiency Programs Liaison

HEPCO, Inc.; New Brunswick (NJ); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Health Insurance

PTO

401k

Job summary

HEPCO, Inc is seeking a highly organized and customer-focused Project Coordinator to support utility energy efficiency programs in New Jersey. This position serves as a key point of contact for customers and Trade Allies, helping guide participants through program offerings, eligibility requirements, and application processes.

Responsibilities include acting as the primary contact for customers and Trade Allies, listening to customer needs, promoting suitable programs, and guiding applicants

Qualifications

• Customer-centric mindset.
• Quick learner with a desire to continuously improve professional skills.
• Ability to actively listen and take initiative to identify actionable solutions for customers.
• Flexible and adaptable in a fast-paced, changing business environment.
• Action-oriented and results-driven with the ability to serve as a trusted advisor to customers.
• Experience in inside sales, outside sales, customer service, or appointment setting is a plus.
• Minimum of 7 years of experience in administrative services.
• Associate’s degree from an accredited college in a related discipline or equivalent experience.
• Must be a New Jersey resident.
• Bilingual (English/Spanish).
• Ability to perform well under pressure in time-sensitive situations.
• Intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Access.

Responsibilities

• Serve as the primary point of contact for customers and Trade Allies regarding energy efficiency programs.
• Actively listen to customer needs and goals and promote the program best suited to their objectives.
• Work with pre-qualified leads to generate and schedule appointments as needed.
• Assist customers and contractors with application processes and program requirements.
• Conduct desktop eligibility reviews and help customers identify next steps.
• Route inquiries to appropriate team members when necessary.
• Maintain accurate and detailed records of customer interactions within the CRM system.
• Complete customer follow-up activities, including callbacks, referrals, and email communications.
• Resolve customer concerns professionally while collaborating with internal teams.
• Maintain confidentiality of company and participant information.
• Adhere to company policies, procedures, and program guidelines.
• Perform assigned duties independently while contributing to a collaborative team environment.

Skills

Customer-centric mindset

Active listening

Flexible and adaptable

Initiative and action-oriented

7+ years administrative experience

Bilingual English/Spanish

Education

Associate’s degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

HEPCO, Inc is seeking a highly organized and customer-focused Project Coordinator to support utility energy efficiency programs in New Jersey. This position serves as a key point of contact for customers and Trade Allies, helping guide participants through program offerings, eligibility requirements, and application processes.

Responsibilities include acting as the primary contact for customers and Trade Allies, listening to customer needs, promoting suitable programs, and guiding applicants