Energy Efficiency Program Administrator

New York Technology Partners; New Brunswick (NJ); On-site; USD 60,000 - 85,000; Full time

Job summary

New York Technology Partners is seeking a Program Administrator – Energy Efficiency in New Brunswick, NJ for a full-time role. You will coordinate with stakeholders to meet monthly targets, interface with clients, and perform QA reviews to ensure program integrity.

You will update guidance documents, manage document approvals, and analyze pipeline data. A strong emphasis on communication, problem-solving, and cross-team collaboration is required to drive program savings and customer satisfaction.

Qualifications

• Bachelor’s degree in a related discipline or equivalent experience with up to 5 years of professional experience.
• Proven ability to coordinate programs, manage documents, and communicate with diverse stakeholders.
• Experience in energy efficiency or utility program delivery is preferred.

Responsibilities

• Coordinate with internal and external stakeholders to meet monthly program targets.
• Interface with clients and maintain regular meeting cadence and communication.
• Validate projects meet program requirements and conduct QA reviews.
• Update manuals, guidelines, FAQs, and other documents as needed.
• Coordinate with clients to keep program documents up to date.
• Manage document review/approval processes with clients.
• Review and analyze pipeline data and reporting.
• Track, investigate, and resolve customer and Trade Ally escalations.
• Understand all aspects of project processing and savings methodologies.
• Collaborate across teams to ensure best practices and continuous improvement.

Skills

MS Office

CRM experience

Client communication

Analytical thinking

Education

Bachelor’s degree in related discipline

Tools

CRM software

MS Office

Job description

Job Title: Program Administrator – Energy Efficiency

Location: New Brunswick, NJ

Position Type: Full-time position

Key Responsibilities

• Coordinate with internal and external stakeholders to ensure program meets monthly targets.
• Client interface and satisfaction; including regular meeting cadence and communication.
• Validate projects have met program requirements and conduct QA review of projects.
• Update all manuals, guidelines, FAQs, internal and external documents.
• Coordinate with client to ensure program documents are up to date.
• Manage document review/approval process with client.
• Review and analyze pipeline data/reporting.
• Track, investigate, and resolve customer and Trade Ally escalations.
• In-depth understanding of all aspects of project processing and savings methodologies.
• Cross-team and management collaboration to ensure best practices.
• Provide feedback and manage continuous improvement initiatives.
• Demonstrated team player comfortable working in a fast-paced and dynamic environment.
• Understanding of pipeline management and resource allocation.
• Demonstrated success in developing and maintaining customer, client, and vendor relationships with high level of satisfaction.
• Professional presence with desire to improve processes and exceed program savings goals.
• Experience providing a quality assurance review of projects.
• Understand all aspects of Energy Efficiency programs, including but not limited to Outreach initiatives, participation guidelines, approved measures and incentive levels.
• Regularly contribute to the development of new concepts, techniques, and standards.
• Develop solutions to complex problems which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives.
• Learn, understand, and apply energy efficiency principles and mathematical models.
• Provide timely client support with a commitment to customer satisfaction.
• Familiarity with a wide range of technical, customer, and competitive regulatory, political, and environmental issues inherent in the delivery of energy efficiency programs.
• Apply appropriate principles, theories, and concepts to complete assignments within the timeframe required.
• Participate in and deliver internal and external training.
• Participate in and attend Outreach events and conferences.
• Must have reliable transportation.
• Must have a valid driver’s license and a clean driving record.
• Develop necessary program management tools for monitoring project progress/performance for proactive intervention and issue resolution.
• Ability to present program details to different audiences for the purposes of recruitment, training, and communicating participation requirements.
• Utilize appropriate version control and approval processes to update program guides and supporting material.
• Serve as consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives.
• Eligibility to work in the United States.
• Ability to attend site visits throughout the State of New Jersey.
• Proficiency in MS Office and use of Customer Relationship Management (CRM).
• Ability to work with culturally diverse customers and contractors effectively and respectfully.
• Excellent oral and written communications skills.
• Critical thinking, analytical, and problem-solving skills.
• Team-oriented, hands‑on, adaptive, and client‑focused.
• Excellent time management and organizational skills.

Additional Preferred Qualifications

• Experience in the energy and/or utility industry
• LEED or CEM credentials

Experience & Education

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with up to 5 years of professional experience. Considered an emerging authority and SME in related discipline.