Energy Delivery Account Manager

American Electric Power; Muncie (IN); On-site; USD 63,000 - 79,000; Full time

Job summary

American Electric Power in Indiana is seeking an entry-level BSAM Associate to manage relationships with commercial and industrial customers (100–750 kW). You will serve as the single point of contact for Energy Delivery and advise on energy products and services, aiming for high customer satisfaction and strong service delivery.

The role requires developing professional relationships with executives, understanding energy units and tariffs, and supporting billing explanations and service

Qualifications

• Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with 2+ years of customer service experience in a technical environment.
• Associate degree in a listed field with 4+ years of customer service experience in a technical environment.
• High school diploma with at least 6 years of customer service experience in a technical environment.

Responsibilities

• Serve as the primary field point of contact for assigned commercial customers with 24/7/365 availability.
• Develop relationships with key managers and executives for assigned customers.
• Provide Energy Solution consultation based on customer needs to lower costs or identify electrically powered process needs.
• Educate customers on energy efficiency programs, products, and alternative energy options.
• Assist in billing explanations, tariff analysis, and basic contract presentations.

Skills

Customer service

Communication skills

Problem solving

Education

Bachelor's degree

Associate degree

High school diploma

Tools

Microsoft Office

Job description

American Electric Power in Indiana is seeking an entry-level BSAM Associate to manage relationships with commercial and industrial customers (100–750 kW). You will serve as the single point of contact for Energy Delivery and advise on energy products and services, aiming for high customer satisfaction and strong service delivery.

The role requires developing professional relationships with executives, understanding energy units and tariffs, and supporting billing explanations and service