Energy Data & AMU Performance Specialist

Socket.dev; Shelton (CT); Hybrid; USD 63,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Life Insurance

Disability Insurance

Job summary

Budderfly is hiring a Customer Management Performance Specialist to partner with clients and coordinate utility onboarding data gathering. This entry-level, full-time role offers exposure to AMU calculations and performance KPIs within a fast-growing energy tech environment.

You will help organize workflows, participate in weekly performance reviews, and liaise across teams to ensure accurate baseline adjustments, while developing processes for scalable AMU management and customer satisfaction.

Qualifications

• 1-3 years of data analysis and financial acumen.
• Experience in energy or utility industry preferred.
• Understanding of utility billing, rate structures, and tariffs.
• Proficient in MS Office, especially Excel.
• BS degree preferred.

Responsibilities

• Act as liaison between the Performance Management team and the Customer Management team to help facilitate billing baseline adjustments to our AMU calculations.
• Assist in organizing the workflow for AMU adjustments and normalization activities.
• Participate in weekly reviews of the performance results across the client base that will serve to feed the upcoming adjustments.
• Develop a process to manage AMU adjustments that are fed from all parts of the company and determine prioritization.
• Work alongside the AMU creation team to ensure that the new baseline calculations are properly calibrated to prevent future performance issues and the need for recalculations.
• Maintain a consistent understanding of performance related expectations, installation savings and related KPIs.
• Assign Zoho tickets that are sent to AMU team in relation to adjustments and reviews.
• Load balance and cross train with the AMU creation team.

Skills

Data analysis

Financial acumen

Excel

Customer service

Team collaboration

Utility billing knowledge

Education

BS degree

Tools

Zoho CRM

Job description

Budderfly is hiring a Customer Management Performance Specialist to partner with clients and coordinate utility onboarding data gathering. This entry-level, full-time role offers exposure to AMU calculations and performance KPIs within a fast-growing energy tech environment.

You will help organize workflows, participate in weekly performance reviews, and liaise across teams to ensure accurate baseline adjustments, while developing processes for scalable AMU management and customer satisfaction.