Energy Solutions Advocate — Customer Care & Outage Support

Green Mountain Power; Rutland (VT); On-site; USD 46,000 - 54,000; Full time

Job summary

Green Mountain Power in Colchester, VT, seeks a Customer Energy Consultant to serve as the primary GMP contact for customers, solving problems and negotiating payment arrangements. This role emphasizes relationship-building, strong communication, and attention to detail to ensure high customer satisfaction.

The position requires providing energy-conscious guidance, handling multiple channels, and contributing to continuous process improvements.

Qualifications

• Ability to multi-task and prioritize in fast-paced environment.
• Strong communication and organizational skills.
• Focus on customer satisfaction with a personal touch.
• Analytical and research skills; understanding of electricity basics.

Responsibilities

• Empower customers to make energy-conscious decisions by educating them about products and services.
• Assist with all aspects of customer account maintenance
• Support customers during outage events
• Enhance GMP's customer experience by building positive relationships
• Overtime may be required, including storms and training
• Work independently and in a team-oriented environment

Skills

Multi-tasking

Customer service

Communication

Problem solving

Attention to detail

Negotiation

Job description

Green Mountain Power in Colchester, VT, seeks a Customer Energy Consultant to serve as the primary GMP contact for customers, solving problems and negotiating payment arrangements. This role emphasizes relationship-building, strong communication, and attention to detail to ensure high customer satisfaction.

The position requires providing energy-conscious guidance, handling multiple channels, and contributing to continuous process improvements.