Energy Customer Care Specialist - On-Site Lititz

Guttman Energy, Inc.; Lititz (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Guttman Holdings, Inc. is seeking a Customer Service Representative to serve as the primary liaison between the organization, customers and vendors.

The role involves handling calls, processing orders and payments, maintaining accounts, and supporting dispatch. This on-site position based in the Lititz office requires outstanding communication, strong administrative skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Outstanding verbal and written communication abilities.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Office Suite to support daily responsibilities, data management, presentations, and analysis.
• Demonstrated excellence in customer service and interpersonal engagement.
• Ability to thrive in a fast-paced, dynamic environment while balancing operational priorities.
• Solid administrative and organizational capabilities to manage multiple tasks efficiently.
• This is a full-time, on-site position based in the Lititz office.
• High school diploma required; additional education or certifications are a plus.

Responsibilities

• Deliver exceptional customer service by responding to inquiries regarding customer accounts and services.
• Provide accurate fuel price quotations to inbound callers.
• Establish and maintain detailed and accurate new customer accounts in the system.
• Enter commercial fuel orders for home heating oil, commercial industrial, and other designated customer segments as required.
• Record and post daily payments received via cash, check, and credit card.
• Reconcile daily credit card transaction reports to ensure financial accuracy.
• Prepare and organize bank deposits in accordance with company procedures.
• Participate in the after-hours on-call rotation to ensure continuous customer support.
• Provide operational support to dispatch functions as needed to maintain workflow efficiency.

Skills

Verbal communication

Written communication

Analytical thinking

Customer service

MS Office

Organizational skills

Problem solving

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Guttman Holdings, Inc. is seeking a Customer Service Representative to serve as the primary liaison between the organization, customers and vendors.

The role involves handling calls, processing orders and payments, maintaining accounts, and supporting dispatch. This on-site position based in the Lititz office requires outstanding communication, strong administrative skills, and the ability to manage multiple tasks in a fast-paced environment.