Employee-Owned Customer Service Pro – On-Site Lititz

Guttman Group; Lititz (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Guttman Holdings, Inc. in Lititz, PA is seeking a Customer Service Representative to serve as the primary liaison between the organization and its customers and vendors.

You will manage incoming phone calls, problem solve with customers and team members, and assist with order requirements while greeting visitors. The role involves processing customer payments, performing word processing tasks, developing spreadsheets and presentations, and maintaining organized filing systems.

Qualifications

• Outstanding verbal and written communication abilities.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Office Suite to support daily responsibilities, data management, presentations, and analysis.
• Demonstrated excellence in customer service and interpersonal engagement.
• Ability to thrive in a fast‑paced, dynamic environment while balancing operational priorities.
• Solid administrative and organizational capabilities to manage multiple tasks efficiently.
• This is a full-time, on-site position based in the Lititz office.
• High school diploma required; additional education or certifications are a plus.

Responsibilities

• Deliver exceptional customer service by responding to inquiries regarding customer accounts and services.
• Provide accurate fuel price quotations to inbound callers.
• Establish and maintain detailed and accurate new customer accounts in the system.
• Enter commercial fuel orders for home heating oil, commercial industrial, and other designated customer segments as required.
• Record and post daily payments received via cash, check, and credit card.
• Reconcile daily credit card transaction reports to ensure financial accuracy.
• Prepare and organize bank deposits in accordance with company procedures.
• Participate in the after-hours on-call rotation to ensure continuous customer support.
• Provide operational support to dispatch functions as needed to maintain workflow efficiency.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Problem solving

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Guttman Holdings, Inc. in Lititz, PA is seeking a Customer Service Representative to serve as the primary liaison between the organization and its customers and vendors.

You will manage incoming phone calls, problem solve with customers and team members, and assist with order requirements while greeting visitors. The role involves processing customer payments, performing word processing tasks, developing spreadsheets and presentations, and maintaining organized filing systems.