Customer Service Representative

Guttman Group; Lititz (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Guttman Holdings, Inc. in Lititz, PA is seeking a Customer Service Representative to serve as the primary liaison between the organization and its customers and vendors.

You will manage incoming phone calls, problem solve with customers and team members, and assist with order requirements while greeting visitors. The role involves processing customer payments, performing word processing tasks, developing spreadsheets and presentations, and maintaining organized filing systems.

Qualifications

• Outstanding verbal and written communication abilities.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Office Suite to support daily responsibilities, data management, presentations, and analysis.
• Demonstrated excellence in customer service and interpersonal engagement.
• Ability to thrive in a fast‑paced, dynamic environment while balancing operational priorities.
• Solid administrative and organizational capabilities to manage multiple tasks efficiently.
• This is a full-time, on-site position based in the Lititz office.
• High school diploma required; additional education or certifications are a plus.

Responsibilities

• Deliver exceptional customer service by responding to inquiries regarding customer accounts and services.
• Provide accurate fuel price quotations to inbound callers.
• Establish and maintain detailed and accurate new customer accounts in the system.
• Enter commercial fuel orders for home heating oil, commercial industrial, and other designated customer segments as required.
• Record and post daily payments received via cash, check, and credit card.
• Reconcile daily credit card transaction reports to ensure financial accuracy.
• Prepare and organize bank deposits in accordance with company procedures.
• Participate in the after-hours on-call rotation to ensure continuous customer support.
• Provide operational support to dispatch functions as needed to maintain workflow efficiency.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Problem solving

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Job Details:

Job Location: Lititz PA - Lititz, PA 17543, Position Type: Full Time, Job Shift: Day

ABOUT THE COMPANY:

Guttman Holdings, Inc. is a 100% employee-owned energy Company and the parent organization of Guttman Energy, Guttman Renewables, and Source One Transportation.

Those three entities united to form Guttman Holdings on November 30, 2022, under an Employee Stock Ownership Plan (ESOP). Since then, each entity has maintained their individual name and operations while collectively focusing on continued growth and success.

The Guttman businesses operate in the refined petroleum products market, providing customized fueling solutions for industrial, commercial, retail, governmental, and transportation operations across the eastern United States.

Guttman Holdings prioritizes safety, service, and respect for our fellow employee owners, customers, vendors, and the communities where we operate and serve. Those principles combined with our Core Values: respect, lead, collaborate, serve, solve, and own shape our culture and guide our daily operations.

More information about Guttman Holdings and Guttman Energy Lititz can be found at https://www.guttmanenergy.com/lititz/.

POSITION SUMMARY:

The Customer Service Representative serves as the primary liaison between the organization and its customers and vendors. Key responsibilities include managing incoming phone calls, problem solving with customers and team members, communicating order requirements, greeting and assisting visitors, processing customer payments, performing word processing tasks, developing spreadsheets and presentations, and maintaining organized filing systems.

PRIMARY RESPONSIBILITIES:

• Deliver exceptional customer service by responding to inquiries regarding customer accounts and services.
• Provide accurate fuel price quotations to inbound callers.
• Establish and maintain detailed and accurate new customer accounts in the system.
• Enter commercial fuel orders for home heating oil, commercial industrial, and other designated customer segments as required.
• Record and post daily payments received via cash, check, and credit card.
• Reconcile daily credit card transaction reports to ensure financial accuracy.
• Prepare and organize bank deposits in accordance with company procedures.
• Participate in the after-hours on-call rotation to ensure continuous customer support.
• Provide operational support to dispatch functions as needed to maintain workflow efficiency.

Qualifications: MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Outstanding verbal and written communication abilities.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in Microsoft Office Suite to support daily responsibilities, data management, presentations, and analysis.
• Demonstrated excellence in customer service and interpersonal engagement.
• Ability to thrive in a fast‑paced, dynamic environment while balancing operational priorities.
• Solid administrative and organizational capabilities to manage multiple tasks efficiently.
• This is a full-time, on-site position based in the Lititz office.
• High school diploma required; additional education or certifications are a plus.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with the job.

EEOC STATEMENT:

Guttman Energy is committed to a policy of equal employment opportunity for all individuals and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, sexual orientation, gender and gender identity), genetic information, ancestry, national origin, age, physical or mental disability, veteran status, marital status, or any other classification, as protected by federal, state or local law. Equal employment opportunity extends to all personnel practices.