Retail Power Operations Analyst — Payments & Care

Competitive Power Ventures, Inc.; Sugar Land (TX); Presencial; USD 55 000 - 70 000; Tempo integral

Resumo da oferta

Competitive Power Ventures, Inc. in Houston seeks an Operations Analyst to support daily order-to-cash activities for retail power customers.

You will work with customers, brokers, utilities, vendors, and internal teams to resolve issues and improve processes, focusing on payments, collections, and customer care. The role requires 2–5 years in Retail Energy ops, a business degree or equivalent experience, and strong communication skills.

Qualificações

• 2 to 5 years of experience in Retail Energy operations, preferably in PJM market.
• Bachelor’s degree in business related field or additional Retail Energy Operations experience.
• Strong written and oral communication skills to convey complex issues clearly.
• Detail oriented and able to work in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, etc.).
• Experience in Payment Applications, Collections, and/or Customer Care; each a plus.

Responsabilidades

• Carry out operational processes for commercial retail power customers and contribute to related policies and procedures.
• Follow established controls, identify gaps, and recommend improvements to controls and procedures.
• Review assigned processes for efficiency and effectiveness and recommend ways to improve them.
• Validate incoming payments against customer invoices.
• Research and resolve questions from brokers and customers and communicate solutions clearly.
• Proactively coordinate with customers and utilities to address collection issues.
• Investigate discrepancies between payment and billing details.
• Monitor the customer care line and respond to customer questions.
• Manage the payment portal for direct-billed customers.

Conhecimentos

Critical thinking

Problem solving

Written & verbal communication

Detail oriented

Team player

Formação académica

Bachelor's degree in business

Ferramentas

Microsoft Excel

Microsoft Word

EDI transactions

Descrição da oferta de emprego

Competitive Power Ventures, Inc. in Houston seeks an Operations Analyst to support daily order-to-cash activities for retail power customers.

You will work with customers, brokers, utilities, vendors, and internal teams to resolve issues and improve processes, focusing on payments, collections, and customer care. The role requires 2–5 years in Retail Energy ops, a business degree or equivalent experience, and strong communication skills.