ENERGY ASSISTANCE SPECIALIST

Graceworks Lutheran Services; Bemidji, Northern (MN, KY); Hybrid; USD 27,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Job summary

Bi-County Community Action Programs, Inc. seeks an Energy Assistance Support Specialist to help applicants navigate the energy assistance process and determine eligibility. You will collect income verifications and enter data into the statewide system, ensuring accuracy and confidentiality.

You will prioritize crisis-driven applications for emergency assistance and coordinate outreach while collaborating with program vendors to administer services effectively.

Qualifications

• High School diploma or GED plus two years of related experience.
• Background in social services preferred.
• On-the-job specialized training completed in a year or less.
• Strong commitment to BI-CAP's values of collaboration, innovation and compassion.

Responsibilities

• Assist applicants with the energy assistance program application process and determine eligibility.
• Review applications and enter information into the statewide database.
• Prioritize applications to provide emergency assistance in crises.
• Provide outreach and work with vendors to administer the program.

Skills

Customer service

Active listening

Math calculations

Analytical thinking

Attention to detail

Confidentiality

Education

High School diploma or GED

Tools

Computer skills

Job description

Bi-County Community Action Programs, Inc.is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans). To read more about this, view the EEO is the Law poster.

• You have strong customer service skills – you are patient and can assist others by providing clear information in writing, by phone, or in person.
• You have listening skills: you are able to listen carefully and understand and you ask questions to clarify.
• You are able to correctly complete math calculations in order to determine household eligibility based on income verification.
• You’re analytical: you can interpret documentation to see if someone meets program requirements; you have computer skills.
• You are detail oriented and precise in verifying information. You exercise discretion when working with household information to protect confidentiality.

A Day in the Life

• You’ll assist applicants with the energy assistance program application process. You’ll determine client eligibility and assist households with obtaining income verification from a variety of sources.
• You’ll review applications and enter information into the statewide database.
• You’ll help prioritize applications to provide emergency assistance to clients in crisis situations.
• You’ll provide outreach services to help publicize the energy assistance program, and will work with vendors in administering the program.

Qualifications

• High School diploma or GED; and two years’ related experience, or equivalent.
• A background in social services is preferred, but not required.
• You’ll receive on-the-job specialized training that can be completed in a year or less.
• You must have a strong commitment to BI-CAP's values of collaboration, innovation and compassion for those we serve.

Wages

• You’ll have the opportunity to make a difference in the community.
• Full-time, 40 hours/week, $19.26 - $26.97/hr., seasonal, 5 months, mid-Sept-Feb (depending on program funding). Eligible for paid time off and holiday pay.