Energy Assistance Worker - Cambria County Assistance Office

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Telework possibilities

Job summary

Commonwealth of Pennsylvania seeks an Energy Assistance Worker in Cambria County to help households access heating assistance and guide them through eligibility reviews.

You will interview applicants, enter data into eCIS, verify documents, and manage LIHEAP applications. The role supports families and may offer part-time telework, with on-site option in Johnstown when needed.

Qualifications

• Two years of general office work experience including interviewing the public.
• Any equivalent combination of experience and training.

Responsibilities

• Conduct applicant interviews to determine eligibility.
• Enter application details into the eCIS system to process LIHEAP benefits.
• Verify information by reviewing documents for eligibility.
• Collect income details using 90-day or 12-month method for fair evaluation.
• Track pending applications and manage documents per procedures.
• Review and process mailed applications according to LIHEAP guidelines.

Skills

Interviewing

Data entry

Documentation review

Information verification

Tools

eCIS

Job description

Start a meaningful career as an Energy Assistance Worker with the Cambria County Assistance Office. This role gives you the opportunity to support community members by helping them access important heating assistance. You will make a positive impact through careful eligibility review and helpful guidance. This position offers a chance to serve families and strengthen your professional skills. Apply today and become part of a team that makes a difference!

This position determines eligibility for Low Income Home Energy Assistance Program (LIHEAP) benefits by interviewing applicants, reviewing information, and entering data accurately. It focuses on gathering documentation, validating details, and managing pending applications. As an Energy Assistance Worker, you will perform the following duties:

• Applicant Interviews: Ask questions to gather information needed to determine eligibility
• Data Entry: Enter application details into the Electronic Client Information System (eCIS) to process LIHEAP benefits
• Information Verification: Validate data by checking documents to confirm eligibility
• Income Review: Collect income details using the 90-day or 12-month method to ensure fair evaluation
• Application Management: Track pending applications, file documents, and scan materials following procedures
• Mail Review: Examine mailed applications and process them according to LIHEAP guidelines

Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Seasonal, full-time employment (37.5 hours per week)
  • This is a full-time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Johnstown. The ability to telework is subject to change at any time.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in general office work which included interviewing the public; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Cambria County. If no eligible candidates who live within Cambria County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirement:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.