Energetic Carryout Guest Experience Associate

Bluegrass Hospitality Group; Franklin (TN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health care package

401K with company match

Education reimbursement – Up to $500/ 

Career growth opportunities

40% off at BHG restaurants

Emergency family fund

Holiday closures

Job summary

Drake’s is a neighborhood restaurant and bar seeking energetic, guest-focused team members to enhance carry-out experiences in Franklin, TN. If you’ve worked in food service or retail or are naturally organized and outgoing, we’d love to meet you.

Expect a welcoming team culture with growth opportunities, a robust benefits package after a year of full-time work, and 40% restaurant discounts across Bluegrass Hospitality Group locations.

Qualifications

• Friendly, organized, and detail-oriented
• Positive attitude and team-first mindset
• Strong communication and multitasking skills
• Food service or retail experience preferred, but not required
• Basic food safety knowledge a plus

Responsibilities

• Greet guests in person or on the phone
• Take phone, online, and walk-in orders and guide guests through the menu
• Walk food orders to designated carry-out parking spots and deliver with a friendly attitude
• Ensure all packaging is clean, complete, and meets brand standards
• Maintain a clean and organized carry-out station and service area
• Lift and carry up to 25 lbs
• Stand and walk for extended periods (8+ hours per shift)
• Coordinate with the kitchen and service teams to ensure orders are accurate and timely
• Work with third-party delivery partners like Grubhub and DoorDash
• Deliver 100% guest satisfaction—every guest, every time

Job description

Drake’s is a neighborhood restaurant and bar seeking energetic, guest-focused team members to enhance carry-out experiences in Franklin, TN. If you’ve worked in food service or retail or are naturally organized and outgoing, we’d love to meet you.

Expect a welcoming team culture with growth opportunities, a robust benefits package after a year of full-time work, and 40% restaurant discounts across Bluegrass Hospitality Group locations.