Carryout Experience Specialist - Fast, Friendly Service

Bluegrass Hospitality Group; Burlington (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health care package

Dental after 1 year

401K with company match

Education reimbursement

Career growth opportunities

Employee discounts

Emergency family fund

Holiday closures

Job summary

Drake's is a neighborhood restaurant and bar known for its energetic vibe and unique menu. We’re seeking energetic, guest-focused team members to create exceptional carry-out experiences and join a family that works hard and plays harder.

As part of Bluegrass Hospitality Group, you’ll help guests order via phone, online, or walk-in, manage carry-out packaging, and coordinate with kitchen and third-party delivery partners to ensure accurate, timely orders and 100% guest satisfaction.

Qualifications

• Experience in food service or retail is preferred but not required.
• Basic food safety knowledge is a plus.
• Strong multitasking and welcoming demeanor.

Responsibilities

• Greet every guest with a smile, in person or on the phone.
• Take phone, online, and walk-in orders and guide guests through the menu.
• Walk food orders to designated carry-out parking spots and deliver with a friendly attitude.
• Ensure all packaging is clean, complete, and meets brand standards.
• Maintain a clean and organized carry-out station and service area.
• Lift and carry up to 30 lbs (bags, boxes, trays, etc.).
• Stand and walk for extended periods (up to 8+ hours per shift).
• Coordinate with the kitchen and service teams to ensure orders are accurate and timely.
• Work with third-party delivery partners like Grubhub and DoorDash.
• Deliver 100% guest satisfaction—every guest, every time.

Skills

Customer service

Communication

Teamwork

Organized

Job description

Drake's is a neighborhood restaurant and bar known for its energetic vibe and unique menu. We’re seeking energetic, guest-focused team members to create exceptional carry-out experiences and join a family that works hard and plays harder.

As part of Bluegrass Hospitality Group, you’ll help guests order via phone, online, or walk-in, manage carry-out packaging, and coordinate with kitchen and third-party delivery partners to ensure accurate, timely orders and 100% guest satisfaction.