Endzone & Loyalty Specialist — Elevate Customer Experience

DICK'S Sporting Goods; Washington; On-site; USD 21,000 - 28,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Teammate – Endzone & Loyalty to deliver fast, friendly checkout and exceptional customer experiences in our Washington-area stores.

You will engage athletes and shoppers, share product knowledge, support loyalty and warranty programs, and help maintain merchandising standards while following safety and store policies. This role values coachable, collaborative teammates who contribute to a winning store environment.

Qualifications

• Customer service oriented with a focus on helping athletes and families.
• Ability to explain products and programs like loyalty and warranty services.
• Comfort with following store policies and procedures to ensure a great checkout experience.

Responsibilities

• Greet customers and assist with their shopping needs using product knowledge.
• Support merchandising and presentation standards across the store floors.
• Promote loyalty programs and warranty offerings at checkout.
• Follow safety, loss prevention, and store policies; maintain accurate cash handling.
• Create an inclusive, welcoming environment for teammates and customers.
• Support team with various tasks as needed.

Skills

Customer service

Product knowledge

Education

High School Diploma or Equivalent

Tools

POS system

Job description

DICK'S Sporting Goods is seeking a Teammate – Endzone & Loyalty to deliver fast, friendly checkout and exceptional customer experiences in our Washington-area stores.

You will engage athletes and shoppers, share product knowledge, support loyalty and warranty programs, and help maintain merchandising standards while following safety and store policies. This role values coachable, collaborative teammates who contribute to a winning store environment.