Endpoint Systems Administrator

AAC; Vienna (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

AAC is seeking an administrator for endpoint management platforms including Workspace One, Intune, and Jamf. The role focuses on the secure management of enterprise devices and assisting in UEM implementations. Candidates should have 3-5 years of relevant experience.

Key responsibilities include administering device management environments, supporting device lifecycle tasks, and engaging in testing efforts. The successful candidate will work on-site and must possess strong analytical skills and a commitment to customer service.

Qualifications

• Experience supporting mobile devices, macOS/Windows endpoints.
• Ability to work effectively in a cross-team environment.
• Comfortable interacting with end users.

Responsibilities

• Administer Workspace One, Microsoft Intune, or Jamf environments.
• Support device lifecycle tasks including provisioning and enrollment.
• Participate in UEM testing efforts and contribute to operational SOPs.

Skills

BS in IT or related field

3-5 years of experience administering WorkSpace One, Microsoft Intune, and/or Jamf

PowerShell scripting proficiency

Strong technical analysis and troubleshooting capability

Education

Formal technical training or relevant certifications

Tools

MDM/MAM concepts

ITSM platform experience (BMC or ServiceNow)

Job description

Supports the deployment, configuration, and day-to-day administration of endpoint management platforms including Workspace One, Intune, and Jamf. This role ensures secure, reliable management of enterprise devices and assists in implementing UEM solutions across the enterprise.

Position requires on-site support.

Responsibilities

• Administer Workspace One, Microsoft Intune, and/or Jamf environments, including configuration profiles, compliance policies, and device enrollment workflows.
• Support device lifecycle tasks including provisioning, enrollment, patch management, and system updates.
• Assist with automation using PowerShell and other scripting tools.
• Respond to escalated issues from endpoint support teams.
• Maintain accurate device records and documentation.
• Participate in UEM testing efforts, including OS upgrade readiness, application deployments, and configuration policy validation.
• Contribute to operational SOPs for lost/stolen device handling, ABM management, and compliance tracking.

Required Experience

• BS in IT or related field (preferred). Formal technical training, certifications, and/or additional experience may be substituted for the degree preference.
• 3-5 years of experience administering WorkSpace One, Microsoft Intune, and/or Jamf.
• Experience supporting mobile devices, macOS/Windows endpoints, and modern authentication workflows.
• Comprehensive understanding of MDM/MAM concepts, device restriction policies, configuration catalogs, and conditional access fundamentals.
• Strong technical analysis and advanced troubleshooting capability; ability to elevate complex issues.
• Ability to work effectively in a cross-team engineering environment.
• PowerShell scripting proficiency for routine automation tasks.
• ITSM platform experience for ticketing and change management (BMC or ServiceNow).

Qualifications

• Must obtain an agency public trust suitability determination prior to start date.
• Experience with Declarative Device Management, ABM workflows, or enterprise conditional access is preferred.
• Must have the ability to meet demanding deadlines and support needs in a fast-paced and rapidly changing technology environment.
• Must be comfortable interacting with end users and support tiers.
• Must maintain a high level of customer service for all support interactions.
• Must have excellent verbal and written communication and stakeholder-facing skills.
• Must be able to work independently and within a multi-disciplinary team in a fast-paced environment.
• Experience supporting a complex Federal agency enterprise is a plus.
• Relevant certifications such as MS-102, MD-102, and Jamf 200/300 are preferred.