Senior IT Endpoint Support Specialist

Jobtailor; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking an Endpoint Management Specialist to administer and support Windows and macOS devices, providing advanced technical assistance to clients. The role serves as an escalation point for complex endpoint issues and focuses on designing and improving endpoint management processes.

The successful candidate will evaluate emerging technologies and manage endpoint lifecycle activities, including provisioning and hardware replacement, while creating thorough documentation and knowledge

Qualifications

• Bachelor of Science degree or equivalent experience required.
• 2–3 years of experience in technical endpoint support.
• Experience with Windows and macOS support and productivity apps.
• Experience using endpoint management systems (BigFix, Jamf, Intune).
• Jamf 200 certification or equivalent Jamf Pro experience in enterprise.

Responsibilities

• Administer and support endpoint management services for Windows and macOS devices.
• Provide advanced technical support and consulting for clients.
• Serve as an escalation point for complex endpoint issues.
• Design, implement, and continuously improve endpoint management processes.
• Evaluate emerging technologies and recommend solutions to enhance security and user experience.
• Manage endpoint lifecycle activities including provisioning and hardware replacement.
• Create and maintain technical documentation and knowledge base articles.

Skills

Endpoint management

Technical support

Windows

macOS

Communication

Time management

Documentation

Education

B.S. degree

Tools

Jamf Pro

BigFix

Intune

Job description

• Administer and support endpoint management services for Windows and macOS devices.
• Provide advanced technical support and consulting for clients.
• Serve as an escalation point for complex endpoint issues.
• Design, implement, and continuously improve endpoint management processes.
• Evaluate emerging technologies and recommend solutions to enhance security and user experience.
• Manage endpoint lifecycle activities including provisioning and hardware replacement.
• Create and maintain technical documentation and knowledge base articles.

Requirements

• Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience required.
• Experience providing technical support for contemporary client operating systems (Macintosh and Windows) and productivity applications.
• Experience using endpoint management systems (e.g., BigFix, Jamf, Intune).
• Jamf 200 certification or equivalent experience with Jamf Pro in an enterprise environment.
• Ability to thrive in a client-centric, technically-focused environment.
• Excellent interpersonal, oral and written communication skills.
• Ability to create and keep deadlines, goal setting, and time management.
• Experience configuring, deploying and supporting client systems in a highly managed environment.

Core Competencies

Demonstrates expertise in administering endpoint management services for Windows and macOS devices, providing advanced technical support, and managing endpoint lifecycle activities. Proficient in evaluating emerging technologies to enhance security and user experience while maintaining technical documentation.

Highest-signal resume keywords

• Endpoint Management Systems
• Jamf Pro Certification
• Technical Support for Windows and macOS
• Client-Centric Environment
• Technical Documentation Creation

ATS Optimization Keywords

Hard Skills

• Endpoint Management
• Technical Support
• System Configuration
• System Deployment
• Hardware Replacement
• Process Improvement
• Emerging Technology Evaluation
• Knowledge Base Article Creation

Soft Skills

• Interpersonal Communication
• Oral Communication
• Written Communication
• Time Management
• Goal Setting

Certifications & Qualifications

• Jamf 200 Certification

Industry Keywords

• Endpoint Lifecycle Management
• Client Operating Systems
• Productivity Applications
• Technical Consulting

Tools & Technologies

• BigFix
• Jamf
• Intune