Endpoint Management Specialist/IT System Administrator II

North Carolina Agricultural and Technical State University

Greensboro (NC)

Hybrid

USD 62,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Vacation and Sick Leave

Health Benefits

12 Paid Holidays

TSERS Retirement

Job summary

North Carolina A&T State University seeks an Endpoint Management Specialist/IT System Administrator II to manage and secure desktops, laptops, and mobile devices, and oversee enterprise management systems.

The role partners with ITS operations and senior staff to implement secure configurations, deploy updates, address vulnerabilities, and coordinate upgrades for high-performance endpoints campus-wide.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field and 2 years of endpoint management experience.
Experience with enterprise endpoint management and security.
Knowledge of ADA compliance and assistive technologies in educational spaces.

Responsibilities

Manage and secure desktops, laptops, and mobile devices across the university.
Create secure baseline configurations and images for endpoints and manage deployments.
Install updates/patches, address vulnerabilities, and coordinate services with IT staff.

Skills

Windows Administration

Active Directory

GPOs

MECM

Intune

JAMF Pro

VMware Horizon

VMware vSphere

Endpoint security

Customer service

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

PowerShell

Bash scripting

Job description

Endpoint Management Specialist/IT System Administrator II

Benefits

Accrued Vacation and Sick Leave for Eligible Employees
Community Service Leave
Aetna – State Health Benefits of North Carolina
NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans - 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount
and more

Remote or Hybrid Eligibility

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies.

On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

EEO Statement

North Carolina A&T State University is an Equal Opportunity and Affimative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Classification Information

Classification Type: EHRA

Position Overview

The Endpoint Management Specialist provides the comprehensive technical expertise to manage and secure the university’s desktops, laptops, and mobile devices, and associated enterprise management systems. The specialist leads the processes of creating secure baseline configurations and images for endpoints, installing updates and patches, addressing vulnerabilities in endpoints, and managing associated enterprise systems. The specialist works with other members of Enterprise Endpoint Management to carry out these tasks and with other senior technical staff to coordinate services, configurations, security, and upgrades to provide high performance and secure endpoints for the entire university.

The specialist reports to the Director of Enterprise Endpoint Management and is a key member of the department and the Information Technology Services (ITS) operations and security teams as well as the division’s senior technical staff.

Minimum Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field with two (2) years’ experience in endpoint management and technology support roles, with primary responsibility for management and security of enterprise endpoints including experience with Microsoft Windows, Active Directory, GPOs, MECM, Intune, JAMF PRO, and VMware Horizon, or similar applications.
Additional experience equivalent to the degree requirements is acceptable.
Experience managing virtual desktops in a VMware Horizon environment, including knowledge of VMware vSphere.
Significant technical knowledge of enterprise device management and desktop security.
Ability to create and follow complex technical policies, procedures and guidelines.
Ability to apply in-depth technical knowledge and troubleshooting techniques to resolve issues.
Knowledge of technologies and standards to meet ADA compliance for special needs, including experience in deploying and supporting assistive technologies in classrooms, computer labs, offices, and other spaces.
Demonstrated strong customer service orientation, and experience in partnering with other units and fostering a team spirit within the department.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to work independently when performing tasks with minimal supervision, while maintaining appropriate levels of communication.
An advanced degree related to the duties and responsibilities of the position.
A combination of education and experience will be considered in lieu of advanced degree requirements

Preferred Years Experience, Skills, Training, Education

Two (2) to Five (5) years of experience in endpoint management and technology support roles using the tools listed under required knowledge, skills, and abilities.
Experience managing and securing Apple MacOS and iOS.
Experience with LAPS, CrowdStrike EDR, Spirion DLP, and PAM systems.
Experience with encryption and key escrow systems.
Experience with project management principles.
Knowledge of Center for Internet Security endpoint controls.
Knowledge of ISO 27002 and NIST SP800-171 requirements.
Experience with basic PowerShell or bash scripting and open-source management and security tools.

Position Information