IT Business Analyst

Oberlin College Development; Oberlin (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Center for Information Technology (CIT) at Oberlin College is leading a campus-wide transformation to modernize enterprise systems, streamline digital workflows, and expand data-informed decision-making. This transformation includes the implementation of a new cloud-based ERP system that will reshape administrative and academic operations across the College.

The IT Business Analyst will join the institution at a pivotal time, working closely with departments to reimagine processes, improve

Qualifications

• Bachelor’s degree in Information Systems, Business Analysis, or related field.
• 3+ years of experience supporting enterprise applications or ERP platforms (e.g., Banner, Workday, Anthology, OnBase).
• Strong analytical skills with experience in process mapping, data modeling, or technical documentation.
• Hands-on experience with visualization tools like Power BI, Tableau, or Argos.

Responsibilities

• Collaborate with campus departments to review, map, and improve business processes supported by enterprise applications.
• Develop and support reporting and dashboards using tools such as Power BI, Tableau, Argos, or other platforms.
• Plan and coordinate system upgrades, testing, vendor engagement, and release management.
• Provide front-line support to end users; resolve tickets, troubleshoot issues, and document resolutions.
• Provide consulting services to administrative and academic departments to align systems with business goals.

Skills

Power BI

Tableau

Argos

Process mapping

Agile methodologies

Data governance

Cross-functional collaboration

Education

Bachelor’s degree in Information Systems, Business Analysis, or related field

Tools

Banner

Workday

Anthology Reach

Engage

StarRez

Job description

Please see Special Instructions for more details.

Commitment to Equal Opportunity and Inclusive Excellence:

Oberlin College is committed to creating and sustaining a vibrant, welcoming community where all individuals are treated with dignity and respect, and where every member has an equal opportunity to learn, work, and contribute based on their talents, skills, and merit. We value a campus environment that draws on a wide range of backgrounds, experiences, perspectives, and ideas to enrich education, scholarship, and daily interactions. The College adheres strictly to all applicable federal and state civil rights laws, including Title VI, Title VII, Title IX, the Equal Protection Clause, and related regulations. We do not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, or any other protected characteristic in employment, admissions, or educational programs. Hiring and advancement decisions are made based on qualifications, experience, and job-related criteria. We encourage candidates from all backgrounds who share our dedication to academic excellence, free inquiry, respectful dialogue, and equal opportunity under the law to apply. The Office for Institutional Equity plays a key role in supporting a fair, compliant, and inclusive workplace and learning environment for the entire Oberlin community.

Announcement Information

Job Summary

The Center for Information Technology ( CIT ) at Oberlin College is leading a campus-wide transformation to modernize enterprise systems, streamline digital workflows, and expand data-informed decision-making. This transformation includes the implementation of a new cloud-based ERP system that will reshape administrative and academic operations across the College. The IT Business Analyst will join the institution at a pivotal time, working closely with departments to reimagine processes, improve data access, and modernize enterprise applications. Reporting to the Associate Director of Enterprise Applications, this position plays a key role in ensuring campus-wide systems are responsive, efficient, and aligned with institutional priorities. The analyst manages a portfolio of enterprise applications, including platforms supporting student advising (Anthology Reach), student engagement (Engage), and residential life (StarRez), and helps translate functional needs into workflows that improve user experience, reduce risk, and support long-term success.

Responsibilities

This role combines business process analysis, data and reporting expertise, application lifecycle management, and technical consulting to support enterprise applications relied on by departments including the Registrar, Human Resources, Student Affairs, Finance, Admissions, Financial Aid, Academic Divisions, and Institutional Effectiveness and Planning ( IEP /IR). The IT Business Analyst serves as a connector between functional users and technical teams, ensuring enterprise technology is configured and supported in ways that drive institutional effectiveness and student-centered service delivery. This position is on-site, 5 days per week.

Essential Job Functions

Business Process Analysis & Planning

• Collaborate with campus departments to review, map, and improve business processes supported by enterprise applications.
• Analyze workflows to identify opportunities for automation, efficiency, and enhanced service delivery.
• Evaluate vendor solutions and propose system configurations and integrations that align with best practices and institutional needs.

Data Analysis, Reporting & Governance

• Develop and support reporting and dashboards using tools such as Power BI, Tableau, Argos, or other platforms.
• Partner withIEP/IR to support data governance, business data definitions, and quality assurance.
• Contribute to data-related policies and serve as a liaison to cross- functional data governance groups.
• Maintain strong data management practices across systems such as Anthology Reach, Engage, and StarRez.

Enterprise Application Support & Lifecycle Management

• Act as a subject matter expert for assigned applications, including student engagement, advising, housing, and otherERPcomponents.
• Plan and coordinate system upgrades, testing, vendor engagement, and release management.

Lead or support rollouts of new features and modules that enhance institutional capabilities.

Operational Support & End User Enablement

• Provide front-line support to end users; resolve tickets, troubleshoot issues, and document resolutions.
• Deliver training, develop documentation, and host workshops to support user adoption.
• Maintain accurate records of system functionality, workflows, and business use cases.

Consulting & Cross-Functional Collaboration

• Provide consulting services to administrative and academic departments to align systems with business goals.
• Act as a bridge betweenCITdevelopers, infrastructure teams, and functional stakeholders.
• Foster collaborative relationships with the Registrar, HR, Finance, Student Affairs, Admissions, and Academic Affairs.
• Contribute to cross-campus technology initiatives and process redesign efforts using Agile or hybrid project methodologies.
• Present findings, insights, and recommendations toCITleadership and institutional partners.

Required Qualifications

• Maintain a growth mindset and pursue professional development in emerging areas such as data lakes, AI tools, and modern reporting frameworks.
• Bachelor’s degree or equivalent experience in Information Systems, Business Analysis, or a related field.
• 3+ years of experience supporting enterprise applications orERPplatforms (e.g., Banner, Workday, Anthology, OnBase).
• Strong analytical skills with experience in process mapping, data modeling, or technical documentation.
• Hands-on experience with visualization tools like Power BI, Tableau, or Argos.
• Proven ability to translate business requirements into technical configurations.
• Excellent communication and interpersonal skills with a customer service orientation.
• Ability to manage competing priorities, work independently, and contribute to team-based projects.

Desired Qualifications

• Experience in a higher education environment.
• Familiarity with enterprise software such as Anthology Reach, Engage, StarRez, or similarCRMand student support systems.
• Understanding of data governance and system integration best practices.
• Certifications in business analysis, project management, or Agile methodologies preferred.
• Experience presenting technical and strategic content to a variety of audiences.

Within the range established for this Administrative and Professional Staff position, salary will be commensurate with experience and qualifications.

Special Instructions to Applicants

Commitment to Equal Opportunity and Inclusive Excellence:

Oberlin College is committed to creating and sustaining a vibrant, welcoming community where all individuals are treated with dignity and respect, and where every member has an equal opportunity to learn, work, and contribute based on their talents, skills, and merit. We value a campus environment that draws on a wide range of backgrounds, experiences, perspectives, and ideas to enrich education, scholarship, and daily interactions. The College adheres strictly to all applicable federal and state civil rights laws, including Title VI, Title VII, Title IX, the Equal Protection Clause, and related regulations. We do not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, or any other protected characteristic in employment, admissions, or educational programs. Hiring and advancement decisions are made based on qualifications, experience, and job-related criteria. We encourage candidates from all backgrounds who share our dedication to academic excellence, free inquiry, respectful dialogue, and equal opportunity under the law to apply. The Office for Institutional Equity plays a key role in supporting a fair, compliant, and inclusive workplace and learning environment for the entire Oberlin community.

Documents Needed to Apply

Required Documents

• Resume
• List of References

Optional Documents

• Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

Office of Human Resources
Oberlin College
173 West Lorain Street
Oberlin OH 44074

http://new.oberlin.edu/office/human-resources/

Phone: [phone]
Fax: [phone]
Hours: M-F 8:00 a.m. - 5:00 p.m.

[e-mail]