Endpoint Support Engineer I Onsite IT for State

State-of-South-Carolina; South Carolina; On-site; USD 42,000 - 62,000; Full time

Job summary

The Department of Administration's Office of Technology and Information Services in Columbia, SC is seeking an Endpoint Technician I to provide operational endpoint support, end-user assistance, and executive-level service. The role emphasizes rapid diagnosis, escalation, and secure handling of incidents in a government IT environment.

Candidates should have experience with endpoint management technologies, Windows configurations, and compliance requirements, and must be able to work on-call

Qualifications

• Experience with endpoint management and IT support is required.
• Strong documentation and customer service skills.
• Ability to work on-call and on evenings/weekends as needed.

Responsibilities

• Install, configure, maintain and troubleshoot endpoints and peripheral devices; provide end-user support and consultation under support agreements.
• Assist in remote support operations, manage tickets, and coordinate escalation with other teams while maintaining high customer service.
• Respond to executive level staff issues promptly and securely; maintain confidentiality.

Job description

The Department of Administration's Office of Technology and Information Services in Columbia, SC is seeking an Endpoint Technician I to provide operational endpoint support, end-user assistance, and executive-level service. The role emphasizes rapid diagnosis, escalation, and secure handling of incidents in a government IT environment.

Candidates should have experience with endpoint management technologies, Windows configurations, and compliance requirements, and must be able to work on-call