Endpoint Services Technician - Central

University of Miami; Medley (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Miami Information Technology & Systems Department is seeking a full-time Endpoint Services Technician in Miami, Florida to provide user support for network and endpoint problems. You will install, configure, and maintain endpoint devices, escalate issues, and keep tickets up to date while delivering quality service to academic and administrative staff.

This role requires handling confidential information, working evenings or weekends, and adhering to university policies.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of relevant experience.
• Proficiency in computer software (e.g. Microsoft Office).

Responsibilities

• Acts as first point of contact for endpoint solutions and network issues.
• Provides quality customer service to all clients in a timely and professional manner.
• Organizes and prioritizes support requests.
• Monitors, administers, tracks, and verifies completion of help desk tickets.
• Assists staff with installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.
• Loads and configures software on endpoint devices.
• Performs regular maintenance and updates on endpoint devices.

Skills

Customer service

Help desk

Ticketing systems

End user support

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Current Employees:

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Endpoint Services Technician to work in Miami, Florida.

The Endpoint Services Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.

Core Responsibilities:

• Acts as first point of contact in the problem determination process, for endpoint solutions and network issues.

• Provides quality customer service to all clients in a timely and professional manner.

• Organizes and prioritizes support requests.

• Monitors, administers, tracks, and verifies completion of help desk tickets.

• Assists staff with the installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software.

• Prepares, installs, tests, and certifies any endpoint configuration, including any software drivers.

• Conducts basic troubleshooting for endpoint devices.

• Perform regular maintenance and updates on endpoint devices.

• Loads and configures software on endpoint devices.

• Verifies software is functional and escalates issues.

• Decommissions any existing hardware that has been replaced.

• Completes, updates, and closes Service Center tickets.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent

• Minimum 1 year of relevant experience

• Skill in completing assignments accurately and with attention to detail.

• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

• Ability to process and handle confidential information with discretion.

• Ability to work evenings, nights, and weekends as necessary.

• Commitment to the University’s core values.

• Ability to work independently and/or in a collaborative environment.

• Proficiency in computer software (i.e. Microsoft Office).

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff