Endpoint Operations Specialist II — Advanced Tech Support

Schoolsfirst-Federal-Credit-Union; Tustin (CA); On-site; USD 85,360,000 - 128,026,000; Full time

Job summary

SchoolsFirst FCU is seeking an Endpoint Operations Representative II in California to provide advanced technical support and system management for our endpoint environment. You will troubleshoot, deploy, and manage devices, while mentoring junior staff and collaborating on service improvements.

The role covers OS deployment, software delivery, device lifecycle management, and mobile device support across the fleet. Strong collaboration and adherence to SLAs are essential.

Qualifications

• High School Diploma or GED required.
• 1–3 years of related experience.
• Azure Fundamentals (AZ-900) preferred.
• ITIL 4 Foundation preferred.
• Good IT Support Certification preferred.
• Participation in the CA DMV pull program may be required.

Responsibilities

• Independently troubleshoot and resolve intermediate hardware, software, and network issues.
• Configure, deploy, and manage endpoint devices using UEM tools like Microsoft Intune or Quest KACE.
• Support software installations and updates across the fleet.
• Maintain records of endpoint devices and manage lifecycles.
• Assist in supporting mobile devices through MDM platforms (iOS, Android).
• Monitor adherence to SLAs and provide reporting on ticket resolution times and service performance.
• Provide on-site support for remote or branch offices, provisioning new equipment for location setups.
• Enforce basic security protocols and report on compliance issues.
• Perform other duties as assigned and ensure regulatory compliance.

Skills

System Administration

OS Deployment

Endpoint Troubleshooting

Security & Access Management

PowerShell

Active Directory

Mobile Device Management

Networking Basics

Education

High School Diploma or GED

Tools

SCCM/MECM

Intune

JAMF

KACE

Job description

SchoolsFirst FCU is seeking an Endpoint Operations Representative II in California to provide advanced technical support and system management for our endpoint environment. You will troubleshoot, deploy, and manage devices, while mentoring junior staff and collaborating on service improvements.

The role covers OS deployment, software delivery, device lifecycle management, and mobile device support across the fleet. Strong collaboration and adherence to SLAs are essential.