Endpoint Operations Representative II

SchoolsFirst Federal Credit Union; Aliso Viejo (CA); On-site; USD 62,000 - 93,000; Full time

Job summary

SchoolsFirst FCU is seeking an Endpoint Operations Representative II to provide advanced technical support and manage endpoint environments across the organization.

You will deploy software, manage devices with Intune, SCCM, and JAMF, and assist in security, imaging, and lifecycle tasks. The role includes mentoring junior staff and collaborating on service improvements.

Qualifications

• High School Diploma or GED required.
• 1-3 years of prior related experience required.
• Azure Fundamentals (AZ-900) preferred.
• ITIL 4 Foundation preferred.
• Good IT Support Certification preferred.

Responsibilities

• Provides advanced technical support and system management for the organization's endpoint environment.
• Handles complex troubleshooting, endpoint security administration, and software deployment projects while mentoring junior staff.
• Operates with increased autonomy, collaborates on service improvements and technical escalations.
• Independently troubleshoot and resolve intermediate-level hardware, software, and network issues.
• Configure, deploy, and manage endpoint devices using UEM tools like Microsoft Intune or Quest KACE.
• Support software installations and updates across the fleet.
• Maintain accurate records of endpoint devices and manage equipment lifecycles.

Skills

System Administration

Security and Access Management

Mobile device management

PowerShell

Education

High School Diploma or GED

Tools

SCCM/MECM

Intune

JAMF

Azure AD

Job description

Endpoint Operations Representative II

Pay Range: $29.79 - $44.68

Scheduled Weekly Hours: 40

What You’ll Be Doing

The Endpoint Operations Representative II provides advanced technical support and system management for the organization's endpoint environment.

• Handles complex troubleshooting, endpoint security administration, and software deployment projects while mentoring junior staff.
• Operates with increased autonomy, collab on service improvements and technical escalations.
• Independently troubleshoot and resolve intermediate-level hardware, software, and network issues.
• Handle more complex cases before escalating.
• Configure, deploy, and manage endpoint devices using unified endpoint management (UEM) tools like Microsoft Intune or Quest KACE.
• Support software installations and updates across the fleet.
• Maintain accurate records of endpoint devices, manage equipment lifecycles, and coordinate with procurement for device replacement or upgrades.
• Assist in supporting mobile devices through MDM platforms (iOS, Android).
• Configure and troubleshoot mobile applications and device policies.
• Monitor adherence to SLAs and provide reporting on ticket resolution times and service performance.
• Provide on-site support for remote or branch offices, handling escalated issues and provisioning new equipment for location setups.
• Enforce basic security protocols, ensuring devices meet security baselines and reporting on compliance issues.

Additional Job Functions

Performs other duties as assigned. Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• 1-3 years of prior related experience required
• Azure Fundamentals (AZ-900) preferred
• ITIL 4 Foundation preferred
• Good IT Support Certification preferred
• Participation in the CA DMV pull program may be required depending on assignment

Knowledge, Skills, and Abilities

• System Administration: Advanced endpoint device configuration and troubleshooting OS deployment and system imaging (Windows, macOS) Enterprise software deployment and management Asset lifecycle and inventory management Advanced diagnostics and hardware repair
• Security and Access Management: Group Policy administration Disk encryption management (BitLocker, FileVault) Account provisioning and management Security patch deployment VPN configuration and support
• Enterprise Tools Proficiency: System management platforms (SCCM/MECM, Intune, JAMF) Active Directory administration
• Technical Operations: PowerShell and command-line operations Data backup and recovery procedures Advanced network troubleshooting
• Mobile device management
• Project Implementation: Hardware refresh coordination Software deployment management Office relocation support

Work Location

100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.

Employer Information

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring. At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team.