Endpoint Operations Representative II

Schoolsfirst-Federal-Credit-Union; Tustin (CA); On-site; USD 85,360,000 - 128,026,000; Full time

Job summary

SchoolsFirst FCU is seeking an Endpoint Operations Representative II in California to provide advanced technical support and system management for our endpoint environment. You will troubleshoot, deploy, and manage devices, while mentoring junior staff and collaborating on service improvements.

The role covers OS deployment, software delivery, device lifecycle management, and mobile device support across the fleet. Strong collaboration and adherence to SLAs are essential.

Qualifications

• High School Diploma or GED required.
• 1–3 years of related experience.
• Azure Fundamentals (AZ-900) preferred.
• ITIL 4 Foundation preferred.
• Good IT Support Certification preferred.
• Participation in the CA DMV pull program may be required.

Responsibilities

• Independently troubleshoot and resolve intermediate hardware, software, and network issues.
• Configure, deploy, and manage endpoint devices using UEM tools like Microsoft Intune or Quest KACE.
• Support software installations and updates across the fleet.
• Maintain records of endpoint devices and manage lifecycles.
• Assist in supporting mobile devices through MDM platforms (iOS, Android).
• Monitor adherence to SLAs and provide reporting on ticket resolution times and service performance.
• Provide on-site support for remote or branch offices, provisioning new equipment for location setups.
• Enforce basic security protocols and report on compliance issues.
• Perform other duties as assigned and ensure regulatory compliance.

Skills

System Administration

OS Deployment

Endpoint Troubleshooting

Security & Access Management

PowerShell

Active Directory

Mobile Device Management

Networking Basics

Education

High School Diploma or GED

Tools

SCCM/MECM

Intune

JAMF

KACE

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.Endpoint Operations Representative IIThe pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.Pay Range:$29.79 - $44.68Scheduled Weekly Hours:40What You’ll Be DoingThe Endpoint Operations Representative II provides advanced technical support and system management for the organization's endpoint environment. This intermediate-level position handles complex troubleshooting, endpoint security administration, and software deployment projects while mentoring junior staff. Operating with increased autonomy, the role involves cross-functional collaboration on service improvements and technical escalations.Independently troubleshoot and resolve intermediate-level hardware, software, and network issues. Handle more complex cases before escalating.Configure, deploy, and manage endpoint devices using unified endpoint management (UEM) tools like Microsoft Intune or Quest KACE. Support software installations and updates across the fleet.Maintain accurate records of endpoint devices, manage equipment lifecycles, and coordinate with procurement for device replacement or upgrades.Assist in supporting mobile devices through MDM platforms (iOS, Android). Configure and troubleshoot mobile applications and device policies.Monitor adherence to SLAs and provide reporting on ticket resolution times and service performance.Provide on-site support for remote or branch offices, handling escalated issues and provisioning new equipment for location setups.Enforce basic security protocols, including ensuring devices meet security baselines and reporting on compliance issues.Additional Job FunctionsPerforms other duties as assignedComplies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.QualificationsHigh School Diploma or GED required1-3 years of prior related experience requiredAzure Fundamentals (AZ-900) preferredITIL 4 Foundation preferredGood IT Support Certification preferredParticipation in the CA DMV pull program may be required depending on assignmentKnowledge, Skills, and AbilitiesSystem Administration:Advanced endpoint device configuration and troubleshootingOS deployment and system imaging (Windows, macOS)Enterprise software deployment and managementAsset lifecycle and inventory managementAdvanced diagnostics and hardware repairSecurity and Access Management:Group Policy administrationDisk encryption management (BitLocker, FileVault)Account provisioning and managementSecurity patch deploymentVPN configuration and supportEnterprise Tools Proficiency:System management platforms (SCCM/MECM, Intune, JAMF)Active Directory administrationTechnical Operations:PowerShell and command-line operationsData backup and recovery proceduresAdvanced network troubleshootingMobile device managementProject Implementation:Hardware refresh coordinationSoftware deployment managementOffice relocation supportSchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive HiringAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.This organization participates in E-Verify.