Endpoint Management Engineer: SCCM, Intune & Autopilot

Sybex Support Services Inc.; Boston (MA); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Sybex Support Services Inc. is seeking an experienced Desktop Support Engineer in Boston to manage endpoint provisioning and end-user support. You will deploy with SCCM/MECM, configure Intune and Autopilot, and handle AD/M365/Exchange/Teams across a mix of on-prem and cloud environments.

This role requires strong Windows troubleshooting, OS deployment, and ITSM ticketing with SLA adherence; familiarity with PowerShell and IT certifications is a plus.

Qualifications

• SCCM/MECM, Intune, Autopilot and Windows OS deployment expertise.
• Active Directory/Azure AD/M365 administration and Exchange Online/Teams support.
• Troubleshooting Windows 10/11, networking basics, VPN.
• ITIL processes and ticketing systems awareness.

Responsabilités

• Provide L1 Desktop Support for Windows devices and peripherals.
• Manage endpoints via SCCM/MECM: deployment, patching, OS imaging.
• Administer Intune: enrollment, compliance, config profiles, CA.
• Support Windows Autopilot provisioning and zero-touch deployment.
• Support AD, Azure AD, M365, Exchange Online and Teams.
• Manage user accounts, groups, licenses in M365 Admin Center.
• Troubleshoot network issues (TCP/IP, DNS, DHCP, VPN).
• ITSM ticketing via ServiceNow/Jira/ManageEngine with SLA adherence.
• Provide on-call/backfill support to minimize downtime.

Connaissances

SCCM/MECM

Intune

Autopilot

Windows Troubleshooting

OS Deployment

M365 Admin

Active Directory

Azure AD

Office 365

MS Teams

PowerShell basics

ITIL

Formation

CompTIA A+

MD-102 / MS-900

Outils

SCCM/MECM

Intune

Autopilot

OS Imaging

M365 Admin Center

Active Directory

Azure AD

Exchange Online

Teams

ServiceNow

Jira

ManageEngine

Description du poste

Sybex Support Services Inc. is seeking an experienced Desktop Support Engineer in Boston to manage endpoint provisioning and end-user support. You will deploy with SCCM/MECM, configure Intune and Autopilot, and handle AD/M365/Exchange/Teams across a mix of on-prem and cloud environments.

This role requires strong Windows troubleshooting, OS deployment, and ITSM ticketing with SLA adherence; familiarity with PowerShell and IT certifications is a plus.