IT Support Engineer

Sybex Support Services Inc.; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Sybex Support Services Inc. is seeking an experienced Desktop Support Engineer to manage endpoint management and end-user support using SCCM, Intune and Autopilot. You will provide L1 troubleshooting for Windows 10/11, deploy OS images, and handle software distribution within a Microsoft-centric environment.

Responsibilities include AD/Azure AD, M365, Exchange Online and Teams support, plus ITSM ticketing (ServiceNow/Jira/ManageEngine) and on-call coverage to minimize downtime.

Qualifications

• SCCM/MECM와 Intune 및 Autopilot 운용 경험이 필수입니다.
• Windows 10/11 트러블슈팅, OS 배포 경험이 필요합니다.
• M365 관리 센터, AD/Azure AD, Exchange Online 및 Teams 지원 경험.
• ITIL 기반 티켓팅 도구 사용 경험과 기본 매너가 요구됩니다.

Responsibilities

• Windows 10/11, 노트북/데스크톱/프린터 등 L1 데스크탑 지원 및 문제 해결.
• SCCM/MECM을 통한 엔드포인트 관리: 애플리케이션 배포, 패치 관리, OS 이미징, 소프트웨어 배포.
• Intune 관리: 기기 등록, 컴플라이언스 정책, 구성 프로필, Conditional Access
• Windows Autopilot으로 기기 Provisioning 및 제로터치 배포, Autopilot 이슈 해결.
• Active Directory, Azure AD, Office 365, Exchange Online, MS Teams 지원.
• M365 Admin Center에서 사용자 계정/그룹/메일박스/라이선스 관리.
• 네트워크 문제 트러블슈팅: TCP/IP, DNS, DHCP, VPN.
• ServiceNow / Jira / ManageEngine을 통한 ITSM 티켓 관리 및 SLA 준수.
• 온콜/백필드 지원 및 다운타임 최소화를 위한 대응.

Skills

SCCM / MECM

Microsoft Intune

Windows Autopilot

Windows 10/11 Troubleshooting

OS Deployment

M365

Active Directory

Azure AD

Autopilot Provisioning & Troubleshoot

Application Packaging & Deployment

PowerShell basics

ITIL Knowledge

CompTIA A+

Microsoft MD-102 / MS-900

Job description

Job Description:

We are hiring an experienced Desktop Support Engineer with strong expertise in SCCM, Intune & Autopilot to manage endpoint management and end-user support.Key

Responsibilities:

• Provide L1 Desktop Support - Troubleshooting for Windows 10/11, Laptops, Desktops, Printers, Peripherals.
• Manage endpoints via Microsoft SCCM (MECM) - Application deployment, Patch management, OS imaging, Software distribution.
• Administer Microsoft Intune - Device enrollment, Compliance policies, Configuration profiles, Conditional Access.
• Work on Windows Autopilot - Device provisioning, Zero-touch deployment, Troubleshooting Autopilot failures.
• Handle Active Directory, Azure AD, Office 365, Exchange Online, and MS Teams support.
• Manage user accounts, groups, mailbox, license assignment in M365 Admin Center.
• Troubleshoot network issues - TCP/IP, DNS, DHCP, VPN.
• Handle IT Service Management - Ticketing via ServiceNow / Jira / ManageEngine, SLA adherence.
• Provide on-call / backfill support and ensure minimal downtime.

Mandatory Skills:

SCCM / MECM, Microsoft Intune, Windows AutopilotWindows 10/11 Troubleshooting, OS DeploymentM365, Active Directory, Azure ADAutopilot Provisioning & TroubleshootingApplication Packaging & DeploymentGood to Have:PowerShell scripting basicsITIL KnowledgeCompTIA A+, Microsoft MD-102 / MS-900 Certification