Endpoint IT Support Technician II

University of Rochester; City of Rochester (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

University of Rochester IT is seeking a Customer Tech Support Tech II to join the UR IT support team in Rochester, NY. The role provides first and second level technical support for end-user computing devices, including desktops, laptops and mobile devices, and troubleshoots OS, connectivity or application issues both in person and remotely.

You will manage the setup, configuration, maintenance and deployment of endpoint devices, support device rollout strategies, and assist with testing and

Qualifications

• High School diploma or equivalent required; 2+ years of relevant experience preferred.
• Exceptional customer service and communication skills required.
• Flexibility to work across 24/7/365 coverage, including nights and weekends.

Responsibilities

• Provides first and second level technical support for end-user computing devices (desktops, laptops, mobile) in person or remotely.
• Troubleshoots and resolves OS, connectivity, and application issues.
• Manages setup, configuration, maintenance, and deployment of endpoint devices.
• Assists with developing strategy for endpoint device support and deployment.
• Keeps updated on desktop and LAN technologies through ongoing education.

Skills

Customer service

Communication

Problem-solving

24/7 coverage

End-user support

Education

High School diploma or equivalent

Job description

University of Rochester IT is seeking a Customer Tech Support Tech II to join the UR IT support team in Rochester, NY. The role provides first and second level technical support for end-user computing devices, including desktops, laptops and mobile devices, and troubleshoots OS, connectivity or application issues both in person and remotely.

You will manage the setup, configuration, maintenance and deployment of endpoint devices, support device rollout strategies, and assist with testing and