Data Center Support Tech II — 24/7 Operations

001 University of Rochester; United States; On-site; USD 51,577,000 - 72,036,000; Full time

Job summary

University of Rochester is seeking an entry-level Data Center/Service Desk professional to provide first-level support for faculty, staff, students and clinicians across a 24/7 environment. The role includes monitoring systems, troubleshooting, and ensuring continuous operations within Enterprise Data Centers.

Responsibilities include resolving routine problems via tickets, calls, and email, and participating in on-call rotations to ensure coverage.

Qualifications

• High School diploma or equivalent and 1 year of relevant experience required.
• Or equivalent combination of education and experience.
• Previous service desk and/or Data Center operations experience preferred.

Responsibilities

• Provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians in a 24/7/365 environment.
• Provides basic systems monitoring, desktop and application support and follows documented procedures when troubleshooting and resolving issues within the Enterprise Data Centers.
• Data Center Services are 24x7x365, including holidays.
• Remains flexible to work any and all shifts necessary to ensure coverage requirements, including on-call rotations.

Skills

IT support

Customer service

Windows OS

Communication

Problem solving

On-call readiness

Education

High School diploma or equivalent

Job description

University of Rochester is seeking an entry-level Data Center/Service Desk professional to provide first-level support for faculty, staff, students and clinicians across a 24/7 environment. The role includes monitoring systems, troubleshooting, and ensuring continuous operations within Enterprise Data Centers.

Responsibilities include resolving routine problems via tickets, calls, and email, and participating in on-call rotations to ensure coverage.