Data Center Technician II: 24/7 IT Ops & Support

University of Rochester; City of Rochester (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

University of Rochester is seeking an IT Data Center Services Tech II to provide first level support for faculty, staff, students and clinicians in a 24/7/365 environment. You will monitor core Data Center operations, respond to alerts, and follow documented procedures to troubleshoot and resolve issues.

The role includes after-hours maintenance and equipment handling as needed. The ideal candidate has a High School diploma or equivalent with relevant experience, along with strong customer

Qualifications

• High School diploma or equivalent with 1 year of relevant experience.
• Previous service desk and/or Data Center operations experience preferred.
• Basic understanding of IT technologies, computers, printers, OS, and Microsoft productivity suite.
• Strong customer service and communication skills.
• Ability to maintain composure with difficult users and situations.

Responsibilities

• Provides first level Data Center systems and Service Desk support for faculty, staff, students and clinicians in a 24/7/365 environment.
• Performs basic systems monitoring and desktop/application support; follows documented procedures for issue resolution.
• Monitors Data Center operations and peripheral equipment, responds to alerts, and escalates as needed.
• Assists with after-hours maintenance and routine tasks such as equipment handling and stocking.
• Protects against unauthorized access to Data Centers and equipment; follows security policies.
• Keeps abreast of IT technologies through ongoing education and training.

Skills

IT fundamentals

Customer service

Communication

Follow directions

Flexible/open-minded

Time/priority management

Education

High School diploma or equivalent

Job description

University of Rochester is seeking an IT Data Center Services Tech II to provide first level support for faculty, staff, students and clinicians in a 24/7/365 environment. You will monitor core Data Center operations, respond to alerts, and follow documented procedures to troubleshoot and resolve issues.

The role includes after-hours maintenance and equipment handling as needed. The ideal candidate has a High School diploma or equivalent with relevant experience, along with strong customer