Endpoint Deployment Engineer

VersaTrust; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

NetCov seeks an Endpoint Services Specialist to lead the provisioning, configuration, and lifecycle support of endpoint devices across client and internal environments. You will ensure workstations align with NetCov standards and client requirements, handling device provisioning, configuration, and refresh activities.

You will collaborate with Endpoint Services Technical Leads, Service Desk, Procurement, and Platform & Automation teams to deliver accurate deployments, maintain device readiness,

Qualifications

• 1–3 years of experience in endpoint services, workstation deployment, or IT support within an MSP or enterprise environment.
• Experience with Windows 10/11; macOS experience is a plus.
• Familiarity with endpoint deployment and device management tools such as Microsoft Intune, Autopilot, or Jamf.
• Experience with workstation imaging, device staging, or endpoint provisioning processes.

Responsibilities

• Stage, configure, and deploy endpoint devices using standardized deployment processes and tooling.
• Build and provision devices using modern device management platforms (e.g., Microsoft Intune, Windows Autopilot, Jamf).
• Ensure devices are configured according to client‑specific standards, security requirements, and deployment documentation.
• Validate operating system integrity, application availability, and system functionality prior to deployment.
• Coordinate with internal teams to ensure devices are ready for onboarding events, refresh cycles, or client deployments.
• Install and configure operating systems, standard applications, and client‑specific software packages.
• Apply system updates, patches, and security configurations during the deployment process.
• Assist with application installation and configuration troubleshooting prior to device delivery.
• Support application packaging and deployment processes in collaboration with the Endpoint Services Technical Leads.
• Conduct quality assurance checks on endpoint builds to ensure compliance with NetCov and client standards.
• Identify and resolve configuration or deployment issues prior to device shipment or delivery.
• Document and escalated recurring issues to Endpoint Technical Leads to support continuous improvement of deployment processes.
• Assist in refining endpoint deployment procedures to increase efficiency and reduce failure rates.
• Support asset tracking and documentation for devices staged or stored within the NetCov warehouse.
• Update asset records and maintain accurate device lifecycle documentation during build, shipment, and return processes.
• Assist with inventory organization, labeling, and device preparation for shipping.
• Ensure proper documentation of device serial numbers, asset tags, and client allocation records.
• Prepare devices for shipment including packaging, labeling, and coordinating delivery logistics.
• Support device return processing, refurbishment preparation, and decommissioning workflows.
• Follow established chain‑of‑custody procedures to ensure secure handling of devices throughout deployment and return processes.
• Maintain organized staging areas for incoming and outgoing equipment.
• Assist Service Desk teams with endpoint‑related support requests and troubleshooting when required.
• Respond to internal tickets related to device builds, configuration adjustments, or deployment issues.
• Escalate complex endpoint issues to Endpoint Technical Leads or the Endpoint Services Manager.
• Maintain clear documentation and ticket updates to ensure visibility into device deployment progress.
• Maintain accurate documentation for endpoint build procedures, client configuration requirements, and deployment workflows.
• Provide status updates on assigned build tickets, deployment projects, and endpoint tasks.
• Contribute feedback to improve endpoint deployment processes, automation opportunities, and operational workflows.
• Support knowledge sharing within the Endpoint Services team to improve consistency and operational efficiency.

Skills

Problem solving

Time management

Organization

Documentation

Communication

Attention to detail

Tools

Microsoft Intune

Windows Autopilot

Jamf

Halo PSA

ConnectWise PSA

RMM platforms

Job description

NetCov seeks an Endpoint Services Specialist to lead the provisioning, configuration, and lifecycle support of endpoint devices across client and internal environments. You will ensure workstations align with NetCov standards and client requirements, handling device provisioning, configuration, and refresh activities.

You will collaborate with Endpoint Services Technical Leads, Service Desk, Procurement, and Platform & Automation teams to deliver accurate deployments, maintain device readiness,