Endoscopy Scheduler/Patient Navigator

Golden Valley Memorial Healthcare; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Insurance coverage (medical, dental,/视

Retirement plan

Tuition assistance

Career growth

Professional development

Employee recognition

Job summary

Golden Valley Memorial Healthcare is seeking an Endoscopy Scheduler/Patient Navigator to coordinate patient access to endoscopy services from referral through procedure completion. You will be the primary contact for patients, offices, physicians, and internal teams, ensuring timely scheduling, communication, and completion of pre-procedure requirements.

You will schedule outpatient and inpatient procedures, manage calendars and room utilization, and address barriers to care such as

Qualifications

• High School Diploma or equivalent required.
• Associate degree in healthcare administration, business, medical office administration, or related field preferred.
• Experience in healthcare scheduling, patient access, patient navigation, referral coordination, insurance authorization, medical office operations, or related role preferred.
• Experience with EHRs, scheduling systems, insurance verification, and referral management preferred.
• Knowledge of medical terminology, privacy regulations, and customer service principles preferred.

Responsibilities

• Coordinate patient access to endoscopy from referral through procedure completion.
• Serve as the primary contact for patients, provider offices, physicians, and support departments.
• Schedule outpatient and inpatient endoscopy procedures; manage calendars and room utilization.
• Coordinate pre-procedure testing, clearances, reminders, and recall programs.
• Identify barriers to care and collaborate with departments to reduce delays and cancellations.

Skills

Healthcare scheduling

Patient access

Care coordination

Registration

Patient navigation

Medical office operations

EHR systems

Insurance processes

Education

High School Diploma or equivalent

Associate degree preferred

Tools

EHR software

Scheduling systems

Referral management

Insurance verification

Job description

Pay Range $17.31 - $24.23 Schedule Information Scheduled Weekly Hours: 40 Work Shift: M-F, 8a-4:30p

Find Your Golden Opportunity at Golden Valley Memorial Healthcare

At Golden Valley Memorial Healthcare, we believe patients deserve a seamless healthcare experience from referral through treatment.

What You'll Do

As the Endoscopy Scheduler/Patient Navigator, you will coordinate patient access to endoscopy services from referral through procedure completion. You will serve as the primary point of contact for patients, provider offices, physicians, and support departments while ensuring efficient scheduling, timely communication, and successful completion of pre-procedure requirements. You will schedule outpatient and inpatient endoscopy procedures while managing provider schedules, procedure calendars, room utilization, and appointment availability. Responsibilities include coordinating urgent and priority procedures, managing waitlists, and offering earlier appointments when available to improve patient access. You will guide patients through every stage of the process, helping them understand procedure requirements, preparation instructions, scheduling expectations, and follow-up care recommendations. Through proactive communication and outreach, you will help patients remain engaged and prepared for their procedures. This position identifies and helps resolve barriers that may impact a patient's ability to receive care, including transportation challenges, financial concerns, language barriers, preparation requirements, and other obstacles. You will collaborate with internal departments and community resources to support patient success and reduce cancellations or delays. You will receive and process referrals, verify required documentation, coordinate with provider offices to obtain missing information, and monitor authorization requirements to ensure procedures are scheduled appropriately and in compliance with payer guidelines. Additional responsibilities include coordinating pre-procedure testing, clearances, patient reminders, education efforts, recall programs, and surveillance initiatives designed to improve colorectal cancer screening and follow-up compliance. You will work closely with physicians, advanced practice providers, nursing staff, registration, financial services, and referring offices to ensure patients move efficiently through the continuum of care while receiving exceptional customer service and support.

What You'll Bring

You have experience in healthcare scheduling, patient access, registration, care coordination, patient navigation, medical office operations, or a related healthcare setting. You possess exceptional organizational skills and can successfully manage multiple priorities while maintaining attention to detail. You are skilled at building positive relationships with patients, providers, and healthcare team members through professional and compassionate communication. You demonstrate strong problem-solving abilities and can proactively identify solutions to barriers affecting patient care and access. You have experience working with electronic health records, scheduling systems, insurance processes, referrals, or authorization workflows. You are passionate about helping patients navigate the healthcare system and improving access to preventive and specialty care services.

What Success Looks Like

You help patients receive timely access to endoscopy services with minimal delays and barriers. You maintain accurate schedules, complete referrals efficiently, and ensure required documentation is obtained before procedures. You support improved procedure completion rates, reduced cancellations, and enhanced patient satisfaction. You provide exceptional customer service and create a positive experience for patients, providers, and referring offices. You contribute to departmental growth through proactive outreach, recall management, and support of preventive screening initiatives. You identify opportunities to improve workflows, enhance efficiency, and strengthen patient outcomes.

Why Join Us

Golden Valley Memorial Healthcare is committed to providing high-quality care close to home while improving the health of the communities we serve. As an Endoscopy Scheduler/Patient Navigator, you will play a vital role in helping patients access preventive and specialty care services while supporting our mission of delivering compassionate, patient-centered healthcare. Join a team dedicated to excellence, collaboration, and exceptional service.

Physical Requirements

Ability to sit, stand, walk, bend, reach, and move throughout office and clinical environments. Ability to frequently use a computer, telephone, and other office equipment throughout the workday. Ability to communicate effectively with patients, providers, staff, and external partners both in person and by phone. Ability to manage multiple tasks and maintain attention to detail in a fast-paced healthcare environment.

Education, Certifications, Licensure

High School Diploma or equivalent required. Associate degree in Healthcare Administration, Business, Medical Office Administration, or a related field preferred. Previous experience in healthcare scheduling, patient access, patient navigation, referral coordination, insurance authorization, medical office operations, or a related healthcare role preferred. Experience with electronic health records, scheduling systems, insurance verification, and referral management preferred. Knowledge of medical terminology, healthcare workflows, patient privacy regulations, and customer service principles preferred.

Benefits That Support You At Golden Valley Memorial Healthcare

At Golden Valley Memorial Healthcare, we offer benefits and opportunities that support your well-being, growth and long-term goals.

• Competitive pay and opportunities for additional incentives
• Generous paid time off and a focus on work-life balance
• Medical, dental and vision coverage
• Retirement benefits with employer contributions
• Tuition assistance to help you continue your education
• Career growth, leadership development and advancement opportunities
• Support for professional development and continuing education
• Employee recognition programs and a culture that values your contributions.

Your Career. Your Golden Opportunity.

Build a meaningful career where your work matters. At Golden Valley Memorial Healthcare, you'll find opportunities to grow, supportive teammates who want to see you succeed and the chance to make a difference.

Thank You for Your Interest in Joining Our Team