Endoscopy Scheduler/Patient Navigator

Golden Valley Memorial Healthcare; Clinton (MO); On-site; USD 24,000 - 33,000; Full time

Job summary

Golden Valley Memorial Healthcare is seeking an Endoscopy Scheduler/Patient Navigator to guide patients through their endoscopy journey from referral to procedure completion, ensuring timely access and clear communication.

You will coordinate outpatient and inpatient procedures, manage schedules, reminders, and pre‑procedure requirements while helping resolve barriers such as transportation, finances, and language challenges in collaboration with care teams.

Qualifications

• Experience in healthcare scheduling, patient access, registration, care coordination, or related healthcare setting.
• Exceptional organizational skills and ability to manage multiple priorities.
• Ability to build positive relationships with patients, providers, and healthcare team members.
• Strong problem-solving abilities and proactive barrier-resolution skills.
• Experience with electronic health records, scheduling systems, insurance processes, referrals, or authorization workflows.
• Passionate about helping patients navigate the healthcare system and improve access to care.

Responsibilities

• Coordinate patient access to endoscopy services from referral through procedure completion.
• Schedule outpatient and inpatient endoscopy procedures with provider calendars and room utilization.
• Manage waitlists, urgent procedures, and offer earlier appointments when available.
• Guide patients through requirements, preparation instructions, scheduling expectations, and follow-up care.
• Process referrals, verify documentation, and monitor authorization requirements.
• Coordinate pre-procedure testing and recall programs to improve screening and compliance.
• Collaborate with physicians, nursing, and support departments to ensure smooth care.

Skills

Healthcare scheduling

Patient access

Care coordination

Patient navigation

EHR systems

Communication

Registration

Job description

Pay Range

$17.31 - $24.23 Schedule Information Scheduled Weekly Hours: 40 Work Shift: M-F, 8a-4:30p

Find Your Golden Opportunity at Golden Valley Memorial Healthcare

At Golden Valley Memorial Healthcare, we believe patients deserve a seamless healthcare experience from referral through treatment. We are seeking a compassionate, organized, and service-oriented Endoscopy Scheduler/Patient Navigator to serve as the primary guide for patients throughout their endoscopy journey. This role plays a critical part in improving access to care, reducing barriers to treatment, supporting preventive screenings, and ensuring patients receive the information and support they need every step of the way.

What You’ll Do

As the Endoscopy Scheduler/Patient Navigator, you will coordinate patient access to endoscopy services from referral through procedure completion. You will serve as the primary point of contact for patients, provider offices, physicians, and support departments while ensuring efficient scheduling, timely communication, and successful completion of pre‑procedure requirements.

You will schedule outpatient and inpatient endoscopy procedures while managing provider schedules, procedure calendars, room utilization, and appointment availability. Responsibilities include coordinating urgent and priority procedures, managing waitlists, and offering earlier appointments when available to improve patient access.

You will guide patients through every stage of the process, helping them understand procedure requirements, preparation instructions, scheduling expectations, and follow‑up care recommendations. Through proactive communication and outreach, you will help patients remain engaged and prepared for their procedures.

This position identifies and helps resolve barriers that may impact a patient’s ability to receive care, including transportation challenges, financial concerns, language barriers, preparation requirements, and other obstacles. You will collaborate with internal departments and community resources to support patient success and reduce cancellations or delays.

You will receive and process referrals, verify required documentation, coordinate with provider offices to obtain missing information, and monitor authorization requirements to ensure procedures are scheduled appropriately and in compliance with payer guidelines.

Additional responsibilities include coordinating pre‑procedure testing, clearances, patient reminders, education efforts, recall programs, and surveillance initiatives designed to improve colorectal cancer screening and follow‑up compliance.

You will work closely with physicians, advanced practice providers, nursing staff, registration, financial services, and referring offices to ensure patients move efficiently through the continuum of care while receiving exceptional customer service and support.

What You’ll Bring

You have experience in healthcare scheduling, patient access, registration, care coordination, patient navigation, medical office operations, or a related healthcare setting.

You possess exceptional organizational skills and can successfully manage multiple priorities while maintaining attention to detail.

You are skilled at building positive relationships with patients, providers, and healthcare team members through professional and compassionate communication.

You demonstrate strong problem‑solving abilities and can proactively identify solutions to barriers affecting patient care and access.

You have experience working with electronic health records, scheduling systems, insurance processes, referrals, or authorization workflows.

You are passionate about helping patients navigate the healthcare system and improving access to preventive and specialty care services.

What Success Looks Like

You help patients receive timely access to endoscopy services with minimal delays and barriers.

You maintain accurate schedules, complete referrals efficiently, and ensure required documentation is obtained before procedures.

You support improved procedure completion rates, reduced cancellations and enhanced patient satisfaction.

You provide exceptional customer service and create a positive experience for patients, providers, and referring offices.

You contribute to departmental growth through proactive outreach, recall management, and support of preventive screening initiatives.

You identify opportunities to improve workflows, enhance efficiency, and strengthen patient outcomes.

Why Join Us

Golden Valley Memorial Healthcare is committed to providing high-quality care close to home while improving the health of the communities we serve. As an Endoscopy Scheduler/Patient Navigator, you will play a vital role in helping patients access preventive and specialty care services while supporting our mission of delivering compassionate, patient-centered healthcare. Join a team dedicated to excellence, collaboration, and exceptional service.

Physical Requirements

Ability to sit, stand, w