Endoscopy Front Desk Coordinator & Scheduling Specialist

Beth Israel Lahey Health; Woburn (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Front Desk Administrative Secretary for the Endoscopy Center. The role schedules patient appointments and processes billing while supporting the department in clerical tasks.

The ideal candidate is a team player with strong customer service skills and the ability to multi-task. Education required is a High School Degree or GED with 1 year of relevant experience; ECW and Outlook familiarity are a plus.

Qualifications

• Education: High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high volume customer service related position.
• ECW and Outlook experience helpful but not required.
• Minimum of 3 years secretarial experience preferred.

Responsibilities

• Schedule patient appointments and process billing of patient charges.
• Support the department in various clerical functions.
• Handle phone interactions, registration, scheduling, co-pay collection and billing, appointment confirmations.
• Provide a positive patient experience as the first impression of the office.

Skills

Customer service

Teamwork

Education

High School Degree or GED

Tools

ECW

Outlook

Job description

Beth Israel Lahey Health is seeking an Front Desk Administrative Secretary for the Endoscopy Center. The role schedules patient appointments and processes billing while supporting the department in clerical tasks.

The ideal candidate is a team player with strong customer service skills and the ability to multi-task. Education required is a High School Degree or GED with 1 year of relevant experience; ECW and Outlook familiarity are a plus.