Endoscopy Care Navigator (CMA) | Patient Experience Champion

ROCKFORD GASTROENTEROLOGY ASSOCIATES LTD; Rockford (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Accounts (HSA) and FSA

Company-paid $50k life insurance

Disability insurance premiums paid

401(k) & Roth with 3% match

Paid time off up to 120 hours/year

7 paid holidays

Employee Assistance Program (EAP)

Job summary

Rockford Gastroenterology Associates Ltd. seeks an Endoscopy Procedure Navigator to guide patients through pre-procedure steps, ensuring safety and a seamless experience.

You will coordinate readiness, communicate with care teams, and educate patients on colonoscopy processes and screening benefits. Ideal candidates have CMA credentials or endoscopy experience, 2+ years in patient navigation, and strong English skills; Spanish bilingual abilities are a plus.

Qualifications

• CMA credential or endoscopy/gastroenterology experience preferred.
• Minimum 2 years in patient navigation, healthcare, or related field; 3–5 years preferred.
• Familiarity with EMR systems; strong communication and team coordination.
• English fluency required; bilingual in Spanish preferred.

Responsibilities

• Pre Procedure Readiness: assess special needs and MAC requirements, bowel prep, and safety considerations.
• Coordinate readiness and communication with endoscopy units and departments.
• Serve as primary liaison between patients and care team before, during, and after the procedure.
• Ensure adherence to pre-procedure instructions and attendance of scheduled procedures.
• Provide clear information about the colonoscopy process, risks, and screening guidance.
• Identify and escalate patient-related issues; mentor newer navigators.
• Maintain accurate records in the EMR and ensure confidentiality.

Skills

Patient navigation

EMR familiarity

Communication

English fluency

Spanish language

Education

High school diploma or GED

Certified Medical Assistant (CMA) credential

Job description

Rockford Gastroenterology Associates Ltd. seeks an Endoscopy Procedure Navigator to guide patients through pre-procedure steps, ensuring safety and a seamless experience.

You will coordinate readiness, communicate with care teams, and educate patients on colonoscopy processes and screening benefits. Ideal candidates have CMA credentials or endoscopy experience, 2+ years in patient navigation, and strong English skills; Spanish bilingual abilities are a plus.