Endoscopy Care Navigator – CMA

Rockford Gastroenterology Associates, Ltd.; Rockford (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance—

HSA & FSA available

Company-paid life insurance 50K

Company-paid disability insurance

401(k) with 3% match

PTO up to 120 hours/year

7 paid holidays

EAP

Job summary

Rockford Gastroenterology Associates, Ltd. is seeking an Endoscopy Procedure Navigator to guide patients through the pre-procedure process, coordinating care and ensuring safety and a seamless experience.

The role requires clinical knowledge, critical thinking, and compassionate communication to bridge patients, families, and the healthcare team. The Navigator will manage pre-procedure readiness, coordinate with endoscopy units, and mentor junior staff while maintaining EMR records and ensuring

Qualifications

• Certified Medical Assistant (CMA) with endoscopy or gastroenterology experience preferred.
• Minimum 2 years in patient navigation, healthcare, or related field; 3–5 years preferred.
• English fluency required; Spanish bilingual preferred; strong communication and empathy.

Responsibilities

• Pre Procedure Readiness: assess MAC needs, respiratory conditions, cardiac considerations, bowel prep, and medication instructions.
• Patient coordination: confirm readiness and coordinate with endoscopy units and other departments.
• Navigation support: act as liaison between patients and ASC/hospital/gastroenterology team; address questions and logistics.
• Care plan adherence: ensure adherence to pre-procedure instructions and scheduling for endoscopies/colonoscopies.
• Patient education & communication: explain colonoscopy process, risks, benefits, and surveillance guidance.
• Issue resolution: identify and escalate patient-related problems; mentor navigators; apply critical thinking to safety concerns.
• Data management: maintain accurate records in the EMR and protect confidentiality.

Skills

Clinical coordination

Communication

Independent & collaborative work

Endoscopy knowledge

English fluency; Spanish preferred

Empathy

Patient safety & protocol knowledge

Education

High school diploma or GED

Certified Medical Assistant (CMA) with endoscopy/gastroenterology experience

Tools

NextGen EMR

Job description

Rockford Gastroenterology Associates, Ltd. is seeking an Endoscopy Procedure Navigator to guide patients through the pre-procedure process, coordinating care and ensuring safety and a seamless experience.

The role requires clinical knowledge, critical thinking, and compassionate communication to bridge patients, families, and the healthcare team. The Navigator will manage pre-procedure readiness, coordinate with endoscopy units, and mentor junior staff while maintaining EMR records and ensuring